Best Western Plus Burlington Inn & Suites

I stayed at the hotel for six nights. Jan 16-21. I paid over $1,000. It was bitterly cold. The hotel is near the highway, but you cannot walk anywhere for food. Sun night, 3 nights into my stay, the hotel posted a notice that the water would be shut off the next day for servicing. (There had been no problems with water over the weekend.) The maintenance call was likely scheduled for Mon because the hotel was full over the weekend due to a sports tournament. Most checked out by Mon a.m. The water was off from 10:00 - 3:30 pm. There wasn't a working toilet in the hotel during this time, nor water for coffee. I was unable to work in my room for six hours without water. I had to find some other place to work in the town. The hotel billed me the full rate of about $$171.00 for the Mon, even though it could not provide basic services. Management claimed the interruption of water was beyond its control. This is false. (The maintenance was scheduled when the hotel was far less busy. A sign had been posted in advance. There was no emergency.) I complained to the hotel about being charged the full amount. They offered me some reward points, valued at about $38. I am not a member of the reward program. The management argued that they could ONLY offer reward points as compensation. I suspect this is a falsehood as well. Buyer beware. Burlington Best Western did not treat me ethically at any point in this process, and you may wish to secure accommodations elsewhere.

Room was recently renovated and a very nice improvement over my last visit. Clean and bright. Front desk staff were great. Good value.

Amazing stay, third time here and always so impressed

Room was spotless. Staff was friendly. Breakfast was good.

Noisier room than I was expecting (ventillation and fridge) and the bed was not comfortable. Otherwise it was fine. Its a BW beside the highway. It is what it is.

Staff are friendly and helpful. Breakfast is good!! Comfy rooms and beds

The room was spotless, very comfortable. Could have used an extra pillow or 2 but was fine. The staff at the front desk was very welcoming and helpful. The full breakfast was wonderful!

The hotel was incredibly clean and tidy. The staff were very welcoming The orices were competitive. Highly recommended

Basic but satisfactory. Clean. Good breakfast. Nice jacuzzi tub.

Scrambled egg was OK. Should have liked bacon more often as we were there for a week

Breakfast is good.

Needs variety

Value for money. Clean. Comfortable bed. Close to Toronto and still reasonably priced.

The room qqs clean the staff helpful and kind and perfect place for the situation my family was dealing with

Clean room, staff was great, quiet spot close to go-station - easy to get DT Toronto and back

Absolutely comforting and we had amazing room. Check in was very quick and easy

Hôtel très bien, déjeuner très bonne variété, piscine et gym

The bacon was overdone, and there weren’t healthy choices. The eggs were just okay. The potatoes weren’t hot . And we booked this hotel because it included breakfast. Just underwhelming.

Room was spotless. Nicely renovated room and the jacuzzi was great.

Renovated room. Helpful staff. Clean pool and hot tub. Very happy with our two night stay.