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Room not ready at check in Elevator not working, long time waiting for elevator

It took us more than two hours to check in

We had a great view right from our room balcony, with many shops, restaurants, and bars just downstairs. The suite is well equipped, making it easy to cook simple meals and enjoy time with family and friends.

Clean, modern and renovated in the last few years. One elevator working both days over one of the busiest times of the year. Over 20 minute wait for the elevator each time we needed to use it. Awful. Would recommend confirming both elevators are working or ask to be switched to another building within the village suites buildings

The room itself was great. Reception is severely understaffed and check in took over an hour. There is also only one working toilet in reception.

Clean

NA

Need to do more with changing towels! Also bad sheets need more attention. Overalll good experience. Will go back again next winter for skiing

staff

Great staff, amazing atmosphere and lots to do

Clean rooms with full kitchen and dining table. The mountain view at night was beautiful. Will come back, again.

Check in took a very long time and the room was not ready for 2 hours. The cleaning staff during check out were rude

Disappointing experience. I recently stayed at Blue Mountain Village Suites (and unfortunately did not have a positive experience. Upon arrival, we were expecting two queen beds aa booked. Instead, one adults were forced to sleep on a pullout couch in each room which was extremely uncomfortable and absolutely not acceptable at this price point. It felt like poor value and misleading expectations. What made matters worse was the check-in experience. While I overheard front desk staff being polite, helpful, and even offering free upgrades to other guests, our check-in agent was quite rude and completely unwilling to help us with any concerns or alternatives. Weeks before arrival, we had specifically called to request that the two rooms we booked be as close together as possible. Despite this, the rooms were placed on opposite ends of the hotel, even though they were technically on the same floor. This defeated the purpose of booking two rooms in the first place. Parking was also a major issue. We were told there was free underground parking, but finding a spot took over an hour and if you left and tried to come back, good luck to you. The layout was confusing, filled with dead ends, and felt genuinely unsafe with so many cars circling and backing up in tight spaces. Calling this “free parking” without mentioning the difficulty is misleading.

The lines were too long for the ridge runner.

an over hour long wait to check in is unacceptable

Avoid! Management are thieves.

Check in was terrible

The mountain view was fantastic! The room was nice and the bed was comfortable. Just wish the pillows were a bit more plush and the sheets less noisy.

We got a free upgrade to a bigger room with full kitchen which was really unexpected. The room was clean and spacious.

Great location, very nice room