Douglas Fir Resort and Chalets

Fantastic hotel with great amenities for the whole family

Staff were great, came every morning to see if we needed anything. Room was dusty, but worked what we needed it for.

Room was clean, well stocked kitchen, beds comfortable. Staff very nice.

Staff was great, Waterpark was great, loved the wood burning fireplace.

Room was cozy and perfect!

The room was clean, had what we needed and the staff was very friendly to us

Hotel was amazing, cute little cottage like room. Actual wood burning fireplace that had the wood, kindling and paper at the ready. Slides were awesome as was the outdoor hottub. Had some issues with the linens but the staff were quick to make it right. Will definitely plan to stay here again.

We were surprised to be short a couple of bath towels and had a broken light, but we are happy with how quickly these issues were dealt with. The outside hottub could probably be a degree hotter.

Quaint hotel with friendly staff and wood burning fireplaces in the rooms! Enjoyed the complimentary Roam passes to get down to Banff townsite.

Love the amenities, the check-in and out process is easy, the condos are cozy, warm and quiet. Great for families

Room was good. The decor is a little dated but for the price it was good. Having assigned underground parking was great despite how tight the stalls are.

Clean room; kind staff and the fireplace was amazing!

Good stay

Le personnel était gentil. La chambre, il y avait certains aspects sales. Je n'arrivais pas à brancher mon cellulaire pour le faire recharger (prise lousse, le fil tombait)

Staff was great, as usual

Honestly this used to be one of my favorites. This time kind of sucked no hot water for the tub the room stunk and was falling apart. For 200 a night I think I will go elsewhere. The front desk lady was not overly friendly just needs an update . Super disappointed honestly 😪

Room is clean. staff is friendly. Swimming pool with slides are awesome.

The room, the staff and the amenities were all terrible. Everything was completely run down. I was shocked. The pull out couch springs were all broken, my friend couldn’t sleep with her feet elevated and head sinking (even though the room is meant to sleep 4 and we were only 2 friends). When I tried to make waffles in the morning with their toaster it caught on fire and the fire alarm was set off(way too old). We called the staff to come up and show them the conditions of the room. We waited 2 hours for someone to come and help, no one ever showed up. So we ended up going to reception after 2 hours of waiting, but they informed us a manager wasn’t in until 3 pm. Our whole day was ruined just waiting to speak to a manager. Management tried to argue the pull out couch was for children only… I wouldn’t even let my child sleep on that couch. No wonder it was completely dead, not a single car or person in sight. Just because it’s Banff and it attracts tourists doesn’t mean you don’t have to uphold basic standards. It’s still a hotel for $$$/night not a $$ motel on the side of the highway. I spent most of my 2 night stay having to search, wait and speak with staff instead of enjoying the mountains. The pictures speak for themselves. I definitely wouldn’t recommend Douglas Fir to anyone.

The key card system kept on getting demagnetized. At first they said it was my phone, however given I wasn’t carrying my phone next to it, they indicated it was likely because it got cold. We spent the majority of our days outside, so if you are doing the same, find an internal pocket so you don’t have to get the card rekeyed. I went to the front desk 5 times during our 3 day stay, which was not a big deal, just an annoyance. It was also generally not updated, so if that is important to you, do not book here. The lovely aspects were the space of the suites and the outdoor hot tub! Very relaxing and beautiful view of Mt Rundle!

Place is super outdated. Front desk employees are not friendly. Room furniture is from 1980s . No where to buy food and drinks. Never coming back to this hotel.