Hampton Inn by Hilton Fort Saskatchewan

great stay

The hallways felt like a sauna the entire stay. The air conditioner was broken in the initial room that I booked. After the staff tried to fix it due to not having a maintenance person after 5:00 they assigned me another room. The air did work in there, however we discovered that the sink at the entrance was leaking and almost flooded the room due to the pipes being held together with electrical tape that let go. The facility is in dire need of some maintenance. It was sad to see this building in such need of repairs. The staff were great considering the circumstances.

Breakfast was fabulous. Staff were so helpful and friendly. Property and room were average but no issues

The AC wasn’t working and it was very very hot in the room. They wouldn’t give us another room. And the second night they never had another room ready for us even tho they said they would and finally we got another room and it was made and was dirty.

My room had a filthy air conditioner that was too loud to keep on while trying to sleep. The grout in the shower looked nasty. Pillows were awful.

Our stay had both positives and negatives. The first room was terrible. The air conditioner blew hot air and was extremely loud. The night staff was rude and completely unhelpful, telling us they were fully booked and refusing to do anything about the issue. Thankfully, Expedia refunded us for the first night. The second room was better, but there was mold in the shower, scratches and missing paint on the walls, and a crib left in the room. I told staff about the crib, but no one came to remove it, so I moved it into the hallway where it stayed for the rest of our stay. The ice machine on our floor was broken, and the pool was also out of order. On the positive side, the daytime front desk staff and the maintenance/front desk gentleman were both kind and helpful. They accommodated a late checkout, and the breakfast was decent. Overall, the customer service from the night staff and the maintenance issues made for a disappointing stay.

The hallway stinks of nasty smoke, doors dont latch on properly (including bathroom door), I regretted turning on the heater (it pumped out nasty smell and dust). The breakfast lady was very nice though and there was variety for breakfast. Probably the only good part of the stay here.

Great staff!! They attended each customer with proper care despite the hotel booked full for the night. Will stay here again!!

Helpful staff. Quite room. Nice breakfast.

Strangest check in experience I've ever had. Didn't ask for an id or license number or a credit card. Gave them our name, they gave us our key and said we were good to go to our room. Unfortunately the maid was just starting to clean the room so had to wait to get in. When returning to the hotel later that night there were no outside lights. The parking lot and the entrance were in total darkness, even the hotel sign was unlit. When asked about the lights they didn't know what was wrong. Suppose to be on a sensor and didnt know where to find controls. The next morning when we left our room briefly we couldn't get back in. At the desk they reprogrammed the card but still couldn't get back in. Returned to front desk to ask if someone with a master key could let us in. Instead they just gave us a master key!! That worked and we were able to gather our belongings. The rooms were large and clean. The ice and vending alcove was empty; no machines. We had booked 2 rooms and assumed they would be close but ended up on separate floors. When I inquired about switching one of them they said they were pretty full so I just said never mind. Staff was friendly but everything just seemed very disorganized.

Room was very quiet and bed was very comfortable. Only minor things was random hairs in the bathroom and there was hardly any water pressure in the shower.

Was disappointed that the pool was not operational the whole stay

The room was clean, the bed comfy. Everything was nice and renovated with a really modern flair except the shower head which was straight outta 1980 and obviously hadn't even been serviced and couldn't spray a proper stream of water. Why renovate an entire bathroom and choke on a $40 shower head? The corridor outside had a musty smell that makes me think the carpet hasn't been cleaned in awhile and the elevators were very dark lit only by two tiny lights. The real disappointment was the breakfast. There was not a lot of selection and nothing I tried, omelet, bacon and a muffin had much flavour and on returning to my room I had an upset stomach and went back to bed.

Paid extra for a "non smoke room" just to find out they all were do my family that stayed the night was well paid way less for the night. The hotel staff couldn't help me at all with this. Also paid for a hotel work a pool just to find out that the pool was closed due to maintenance. If its maintenance maybe that shoukd have been advertised before we pay for the hotel room. Overall very disappointed that I over piad for a very mid experience and upset that miss advertised rooms are on Expedia to make me pay more for the same rooms.

Did not like that ice machine on 4th floor was not working and the room was a mess And we didn’t have cups in our room had to call front desk to get some brought up

It was ok, nothing special. Coffee tasted like the pot had never been cleaned.

Room was ok, although the door sometimes wouldn’t open due to the frame being out of whack. The ice machine on our floor was in about 10 pieces on the floor in a pile. It said it had a pool but it has been closed so no swim for the kids. The caulking around the tub was black and needs to be replaced. Lots of parking, decent breakfast. Won’t be back.

Hampton Inn is a very relaxing hotel. Our room was very clean, well maintained and comfortable. We will definitely stay here in the future.

Yrs

Clean