Hampton Inn by Hilton Kingston

I am disappointed that my hotel room lacks blackout curtains. The Christmas lights shining from nearby are keeping me awake, as I need complete darknessff to sleep. I am bothered that the pool hours weren't clearly listed on Expedia. When checking in, I learned that the pool opens at 9 am and checkout is at 11 am. Most hotel pools usually open between 6 and 7 am. Also, the tea station doesn't have peppermint tea. I've stayed at Hampton Inns before, and I expect peppermint tea bags to be a standard amenity, which they are q the pool opens at 9 am, I would have booked elsewhere in Kingston. Lastly, I had trouble connecting to the internet. I was almost forced to sign up for a spammy Hilton Rewards program, which was frustrating. It nearly tricked me into paying for wifi that was listed as free.

The staff were lovely and the breakfast was delicious, rooms were clean

Room was very clean and spacious. The staff were all very friendly. The breakfast was very nice and the breakfast area very clean. We will definitely go back here.

Upon arrival, we noticed that the room heater was not working. The staff took a long time to realize we would need to change rooms. It was a difficult process. We felt that we should have received an upgrade for the inconvenience. We frequently stay at Hampton Inn during our North American travels and have received exceptional service. We are disappointed by the way the front office handled our situation.

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Nice place to stay. Staff was very friendly and accommodating.

A very nice stay! Comfortable beds, very large shower, excellent amenities. The breakfast was lovely and a hige selling point! We will be back.

The room was cold. The heaters don’t work when we turned them on. Cold air was coming through the door too. No extra blankets. It was cold. Other than that, room was spacious and comfortably cold. Take your own portable heater if you plan on staying at this hotel.

Very friendly staff, good breakfast, clean & comfortable rooms. Excellent value for the money.

Room very clean. Friendly welcome at check-in. Good practical breakfast in the morning.

Good

Great staff

Modern, recently built; it was clean and comfortable with helpful staff. We really like the breakfast which had nice options and was well presented. We look forward to staying here again.

Excellant friendly clean

As usual, friendly and efficient staff, a very clean room and a pleasant stay. Highly recommend this place for a great hotel

I was not aware you could not receive delivery to room. This was inconvenient.

Staff was all very friendly and room is clean and nice.

Room was clean. Staff was great and welcoming Breakfast that was included was perfect

Oh it was excellent and the reason we picked the hotel ! Was for the pool and hot tub Your front desk staff and breakfast staff were helpful and excellent. And you could tell all your staff enjoyed working here all smiling no one rude! And free coffe and tea at all time. We enjoyed our stay and ended up staying another night!

What makes this place stand above the rest is the staff. The personnel at the front desk were great. In addition, the people in charge of providing breakfast go above and beyond their duties to make sure guests have a good time while eating.