Holiday Inn Express & Suites WATERLOO - ST. JACOBS AREA by IHG

Perfect if you're going to the Farmer's Market, nice indoor pool. Breakfast was decent.

My partner and I stay at this hotel once a year, and it never disappoints. Every stay has been excellent, the staff are always friendly and welcoming, the amenities are great, and the breakfast offers plenty of options. The hotel is clean, and we were happy to see that the rooms have been beautifully renovated. We always look forward to coming back and would highly recommend staying here!

Super clean, well renovated, friendly staff. These are more than enaough for me. Thank you.

Excellent stay

Breakfast wasn’t that good had much better at other hotels with breakfast included Rooms Staff Parking was a great

Staff was very helpful. I appreciated the fact that housekeeping staff left a note on the door apologizing for not cleaning our room even though we purposely left the door sign out. For 2 nights I don't feel housekeeping needs to worry about my room. Staff allowed us to play cards in the dining room in the evening. Nice to be able to go to market early in morning then return to room to freshen up before heading home due to the noon checkout.

Breakfast was good, room was very clean so was the hotel lobby staff was very friendly and parking was free.

Surprisingly great breakfast! all the items were tasty. Nice breakfast area.

The room was clean and spacious, Overall the hotel was great, would give it 5 stars but the A/C unit and the fridge compressor was extremely loud at night when sleeping. Beside this had a great stay.

Breakfast cleanliness

*

Clean rooms staff was excellent. Breakfast was so so parking was great.

We went to the Holiday Inn Express in St Jacobs to stay while we attended a wedding. The room was wonderful and clean. The breakfast was also surprisingly delicious and filling. The staff was helpful and allowed us early to check in to accomodate the wedding times.

The room was nice and clean. The breakfast was good and the staff was helpful.

Nice and clean hotel. Very pleasant staff

I had an excellent stay at this hotel. The rooms were spotless, comfortable, and well maintained. The staff was welcoming, professional, and always ready to help with a smile. The check-in and check-out process was smooth, and the overall service exceeded my expectations. The hotel’s location was convenient, and the amenities made my stay even more enjoyable. I truly appreciated the attention to detail and the warm hospitality. I highly recommend this hotel to anyone looking for a comfortable and relaxing stay, and I look forward to returning in the future.

Nice clean room and good location for hotel.

We were pleased to stay in a Holidays Inn in Waterloo, Canada. The room was bigger than we expected and the location is great.

Not very good stay; power outage in the morning had us walking down 5 flights of stairs in the dark with our luggage because we were stranded in our room; no backup power available.

Dear Hotel Management, I am writing to formally report a serious cleanliness issue in Room 222 at Holiday Inn Express & Suites Waterloo – St. Jacobs Area. When I checked the bed, I found that the bed sheet was extremely dirty and had multiple blood stains on it. This is unacceptable and raises serious concerns about hygiene and cleanliness standards in the room. I was informed that Kyle was responsible for cleaning the room. I kindly request that this matter be properly investigated, as this situation does not meet the expected standards of your hotel. I also request an immediate replacement of all bed linens with clean and properly sanitized ones. I would appreciate your prompt response and clarification on how this issue will be addressed. Sincerely, Amel Al-Jarah Room 222