Hotel Birks Montreal

Great location, excellent room service, and the rooms are cleaned often. It’s worth staying here for the convenience alone but the staff make it feel friendly and safe

I had a terrible stay at this property. Not even close to what I expect from a five-star stay. When we entered our room, it was like being in a sauna and we didn't even have a phone to call downstairs so I had to use my personal cellphone. The guy who came to "help us" from the hotel said he'd fixed things and we went down for dinner. When we came back about 2 hours later, STILL HOT. We called again, another guy said the room AC was broken. But it had to have been this hot when they were cleaning in the morning... how did they not report it? He wanted us to switch room but we had to leave for our pre-scheduled show reservation. We called almost 40 minutes before we left, but someone only came 5-10 minutes before. By the time we got home from the show, it was 1am. When we turned down the bed, there was a huge lipstick stain on the inner comforter. We were just too tired and it was only a one-night stay. We called downstairs to speak to the manager in the morning. The manager tried to invalidate our concerns and we had to push to get a credit of any kind. This is a five-star hotel, they're supposed to bend over backward on service, and I've stayed in hostels that are better and cleaner. Avoid avoid avoid. I don't hold this against them, but there was also a protest happening that made us weary about leaving. So be warned if there's any kind of geopolitical situation, you could end up with a protest right outside your door.

One of the best experiences I’ve ever had at a hotel. Fantastic.

Beyond our expectations; the property is beautiful and our room first class. What a gem! Our first choice for over nights in Montreal from now on.

An hotel at human scale with a real sense of welcoming the client. Very nice and clean rooms The hotel is ideally located

The history of the Birks building and the surrounding area.

Staff helped me through all my trip with my family, transportation from the airport to the hotel, transportation from the hotel to mont Tremblant. We really enjoy the hotel and the area nearby.

Outstanding location. Wonderful and friendly staff.

Staff all around was fantastic and I would love to come back!

Good valet parking and stay.

Hotel with modern, sleek amenities AND gorgeous old-style architecture. Winning combination. Attentive staff.

Bel accueil, excellente nourriture !!

Great hotel, perfect location at the centre of downtown. Room was large and comfortable and staff were very helpful and friendly.

Nous avons passé un merveilleux séjour à l'hôtel Birks, et l'expérience au restaurant Henri est d'un grand calibre. Un précieux bijou pour de prochaines escapades à Montréal!

Untrained Front Desk Staff: During our check-in, the front desk staff wasted 15 minutes by insisting we use a credit card with a chip, which banks in our country don’t provide. I pointed out that her card machine could accept swipe functionality, but she told us to "find a solution" instead of trying to resolve the issue herself. After I requested she speak to her manager, she returned and finally admitted that the machine could also process swipes. I filed a complaint with the duty manager and hope they make improvements, but it was by far the worst check-in experience, especially for a property in such a great location.

Always a perfect stay.

Kind staff, beautiful hotel, comfortable and clean room. Only negative is that the spa is advertised on the website still, though it’s not there anymore.

Absolutely gorgeous place with an amazing view of the Cathedral- right from the room. The lighting at night is beautiful in the center at night. The rooms are simple and modern yet elegant. Extremely clean, very nice staff. The restaurant on site was A with fantastic French Fare. Priced reasonably for the area and hotel elegance. Stay here.

Great

Our favorite place to stay in Montreal!!