Staybridge Suites LONDON by IHG

We liked the layout and size of the room and the bed was very comfortable. It looks like the suites have been recently renovated. Staff is friendly and attentive. The eating area in the lobby is very bright and the breakfast was good (particularly on our second day when there were western omelettes) with a decent selection, including fresh fruit.

We had a great stay at this property from the time we checked in till checkout. We had a late check in and the person who checked us in was funny, pleasant and helpful. The room was very clean and well stocked. Vincent was excellent and pleasant on both mornings we had breakfast. The hotel contacted us after we left and let us know they found a bracelet. Very much appreciated. Waqar went above and beyond along with housekeeping to ensure we knew they found the item. I would highly recommend staying at this hotel. Breakfast was plentiful and well stocked. Staff goes above and beyond to be helpful.

Was happy with the room and size. Only complaint is that the one chair beside the couch had stains on it. Other than that the room and hotel seamed clean. Also, when I went to use the phone to call receptionist it wouldn’t work. Found out that it wasn’t even plugged in. Staff were polite and helpful.