The Park Hotel London

The HVAC was thundering thru our room we didn’t sleep a wink we called down 3 times and John said that’s how it is .at 2 am it started beeping and thundering it was like we were on top of freezers and the compressors were so loud . He finally told us he would comp out night and in the morning they charged us for the room but not the parking spot. Never going back again

Very comfortable stay. Good breakfast. Great location.

Clean room, good breakfast, easy parking

Well cleaned room, daily room cleaning service, many choice free yummy breakfast. Awesome hotel and stay.

Clean, great breakfast, quiet. Highly recommend

Clean room, wonderful staff, great breakfast and no free parking. 32$/day. Expensive for London. Should be complementary or 15$/night

The room was spacious and clean

We had a great stay at this hotel. The location was excellent, with lots of good restaurants and amenities nearby, making it very convenient to explore the area. We booked a suite and were very happy with the size of the room. The bed was comfortable, and the air conditioning was surprisingly quiet, which made for a restful night’s sleep. Overall, the room was comfortable and met our expectations. The only minor area for improvement would be a little extra attention to detail with housekeeping. The walls could have been cleaner, and the moldings were somewhat dusty. Aside from that, we really enjoyed our stay and would happily consider staying here again.

We enjoyed our 4 day stay. The staff were friendly. Breakfast was a good selection. A little noise from trains passing below (we were on the north side of the building) but they do not sound their horn at road crossings. Room was clean but needed maintenance. The desk chairs were torn, the barn door to the bedroom would not close (one half fixed in place), the bathroom fan was loud and sounded like it was falling apart, bathroom wall had many chips out of outside corner. Carpet in halls was worn.

We ended up getting stuck in the elevator for about 45 minutes, nobody at the front desk answered the help button or acknowledged the alarm ringing. We went to London to watch the pbr show and ended up missing the whole beginning and missing our dinner reservations. Only got help when we heard a couple talking outside of the elevator and we told them we were stuck through the door and they said they would go let the front desk know. It was extremely hot in the elevator after about 15 minutes and one of the people with us was claustrophobic. When we finally got out, the hotel manager assured our rooms and and parking would be comped no problem. Great. Then when we were checking out I had asked the lady at the front desk to ensure we would not be charged and she said she was unable to do anything because it was booked through expedia. Obviously the elevator getting stuck was not the hotels fault but what bothered me was the fact that it took over 15 minutes to get a hold of the hotel staff, were told our stay would be covered and then it wasn’t.

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Apparently every room is a suite..our was. Signage in parking was hard to find, where entrance to hotel was! Breakfast was good

The rooms were spacious and clean. The location was great with many food options nearby.

Parking was safe and convenient. More hot items would improve the breakfast, but overall, very good. We would stay again.

Staff was ill-inforned and rude. When I checked in the person at the front desk told me breakfast was until 10:30 am. When I came down at 10 the staff was tearing down breakfast. I asked the staff if they could give me 5 minutes to get some breakfast. One woman helped out but the other one unplugged the toaster while I was using it. When I went to the front desk, the clerk laughed as if my complaint was a joke. I will not be returning.

Checkin was fast and we were up to a beautiful suite in no time. We had two queens and they were very comfortable. There were three pillows on each bed and to my surprise they were of different softness so you could pick the type of pillow you were used to. Never had that sort of choice. Breakfast was ample. Apart from a toaster, all of the choices were cold which is all right. They had gluten free bread for those with allergies which was a nice change. Underground parking meant that we could leave our car and walk to the various places we had to go. Overall a great stay.

Under ground parking was great for the winter.

Large suite with everything you need. Friendly staff.

Beautiful

Lovely, spacious rooms for a great price. Downtown location is great for walking access to restaurants.