แมนดาริน โอเรียลทัล

Excellent hotel. Room, facilities and services was superb and I was really enjoyed my time at this hotel. I only wish that the hotel can provide a free transportation between the hotel and airport.

Nice place, Nice view, nice food Excellent services and a Chill SPA too

Service was at the top. Best hotel so far.

Our favorite place to stay in Macau! Always a warm welcome and wonderful service. Evening cocktails in the elegant bar are a treat. The breakfast buffet is comprehensive catering to all tastes.

Best hotel ever. Perfect service. Supr friendly staff.

Extemly attentive and personal service!

All is good

It was such a beautiful stay from the moment you step into the hotel. The location was superb with a very nice water view, the room is clean and spacious. Definitely would love to stay again!

Its perfect!

Title: Exceptional Service from Shea – A Truly Memorable Stay I had the pleasure of staying at Mandarin Oriental (Macau) recently, and I want to highlight the exceptional service I received from one of the staff members, Shea. During my stay, I encountered an issue with my ferry booking through an app, and I wasn't able to receive a confirmation email. I was quite stressed, but Shea immediately stepped in to help. Not only did she assist with sorting out my booking, but she also went above and beyond by accompanying me to the harbour. There, she spoke with the receptionist when they were unwilling to issue a physical ticket, as I couldn’t access my boarding pass. Shea’s dedication and kindness were truly remarkable, and she ensured I could travel without further stress. Thanks to her efforts, my experience in Macau was made so much easier and more enjoyable. I highly recommend staying at Mandarin Oriental (Macau)—the hospitality here is top-notch, and the staff is incredibly caring. If I ever return to Macau, I will definitely stay at this hotel again. Thank you, Shea, and the entire team at [Hotel Name], for such a wonderful experience!

very personalized service Including red wine in the room Different channels AirPlay on TV Sea View overlooking the Macau Tower And Fireworks The Best Hotel in Macau!

員工服務貼心

文華東方是品牌保證，員工態度專業，但也有啼笑皆非的情況，例如入住登記時房咭設定弄了好一陣子，我想員工嘗試了有10次，又如房間有些設備令人有些糊塗，例如桌面充電設備我懷疑有保養维修問題，充電速度比較我用自家充電池要緩慢。此外，我花了十幾分鐘才能弄清楚房間的照明如何開关。

服務真係100分，除了有小蛋糕和水果拼盤贈送之外，仲有一支紅酒，包裝很精美，很易入口，房內的餐具茶壺茶杯都很高級，有什麼需要直接WhatsApp佢哋， 5分鐘內一定有人上門過嚟幫你。黃昏時，還有人幫你開床，再補充返啲水和幫你執多一次房，非常之好。下次一定會再住呢間酒店。

3泊しました。ホテルはとにかく静かに過ごせてホテルライフを楽しみたい人には最高だと思います。スタッフの対応は皆素晴らしく､アメニティなども充実していました。目配りがとにかくきちんとなされていたホテルだと思いました。

服務人員很親切

スタッフが親切

服務態度極佳，早餐質素高，房間舒適，觀境開陽。值得再來幾次

Delayed checkin weak air condition upon arrival Polite staffs great view

帰りの送迎サービスが良かった。 スタッフも皆、親切で良かった。