แชงกรี-ลา ฮาร์บิน

Breakfast experience was terrible, too many disturbing from staff. Hope this part could be improved.

I had a disappointing Dining Experience here, I booked two rooms with breakfasts for all guests including my 5 year old daughter. During our breakfast, a staff abruptly approached our table, without any prior explanation, she asked the child's age and height, then immediately walked away. The entire interaction made us feel extremely disrespected, as if we had done something wrong. We already checked in breakfast zone and started the meal, so we do not know what happened? A few minutes later, the staff returned and informed us that our child's height or age did not meet the hotel's "child" criteria, demanding that we pay an additional fee. We expressed understanding of the hotel's policy and our willingness to pay the extra charge. However, as we did not have cash with us at the time, we requested that the amount be charged to our room and settled upon checkout, let us finish the breakfast first. She refused, insisting that we must complete the payment now. Ultimately, we had no choice but to discontinue the breakfast and retrieve our mobile phone from room and make the payment immediately. Finally, the hotel refund us the extra charge for my daughter after I argued that my reservation receipt mentioned clearly the breakfast for me and my daughter are included. This is reasonable at least. The service details and staff training is not as good as we expected.

ห้องพักสะอาด พนักงานดูแลดี อาหารอร่อย

Clean room

Amenity was

Good

整備は古く感じでいます。 ロビーソファーの設置は少ない。 国内のイベントはロビーに大きく設置されているため、普通の宿泊客にとって違和感があり、配慮足りないと思います。

잘 쉬다 갑니다.

I liked especially the guy who takes care of the swimming pool and the hairdresser. Both men were extremely friendly and helpful.

The hotel is rundown and needs to be renovated and an uplift. Carpet in room had many stains, bathtub was old, etc

Very helpful staff, great accommodation, location was close to metro station but a bit far from shops and restaurants

とてもよかったです。

Room Service staff didn't clean the room properly

Although this hotel is a bit old, it is well-maintained. Also, it locates beside the Zong Hua Jiang, it is very nice to walk along this beautiful river. The hotel also provides excellent breakfast. I would say its breakfast is one of the best that I had so far in my trips in China.

正常五星級酒店水準。 但我覺得酒店可以做得更好及裝修一下。

とにかく良かった

Still a great property after many years

It was very good hotel. Staffs were very kind. Breakfasts were very good. Shangri-La Harbin left almost nothing to be desired.

Not a Shangri-la standard at all. The room look old, toiletries sub-standard brand, small TV and not working !!! Poor check in, attending to other things while checking me in. No concierge in helping my luggage. And horrible breakfast ... poor crowd control, squeeze, no service, many unclear table, rude chef (egg station). Super regret staying in this hotel in my first trip to Harbin.

Highly recommend this great location hotel with friendly staff.