Six Senses QING CHENG MOUNTAIN by IHG

six senses was an amazing experience for us! at check in, we were informed that we could be upgraded to a room with in room onsen, and the staff also arranged for us to stay with our friends in the same courtyard although we had separate bookings. the room and facilities overall were superb! onsen was so comfortable in the winter, and the room was very spacious. we had an issue with the heating and the staff were very on the ball- bringing us a portable heater while they tried to fix the issue, and also offered to change rooms for us. throughout the stay, and even afterwards - guest relations manager Frank was a huge help! he responded very quickly on wechat for our queries, giving us recommendations for food and amenities nearby. he also came down to help us with our wifi issues! location wise - six senses is close to all the attractions like panda valley and qing cheng mountain. was an excellent stay - 100% recommend!

Beautiful hotel with amazing food and staff. Our butler, Maricel, was incredibly attentive and she made our stay truly terrific. We will be back and would recommend the Six Senses to everyone. Great for couples and families!

客房乾淨、服務人員態度極佳

A truly special and memorable experience Our stay at Six Senses Qing Cheng Mountain was a truly special experience. The entire team was incredibly kind, warm, and always willing to help and serve with genuine care. We also used the hotel’s private transfer service, which was excellent — comfortable, smooth, and perfectly organized. But what truly exceeded our expectations was the guided tour service. Our guide, Hickey, was absolutely fantastic: professional, attentive, and genuinely caring. He supported us during the entire experience and even accompanied us to the airport on his day off. He became a friend to our family, and we are very grateful. We highly recommend both the hotel and the overall experience. Just a couple of points to be aware of: • The summer heat can be intense, and it may affect the enjoyment of outdoor excursions. • English communication can be a bit challenging in some areas of the hotel, especially in the spa and kids club. That said, the hospitality and effort of the team more than make up for it. We would absolutely return. Ulisses Borges Cardinot Stayed July 2025

Cheguei no hotel a noite e a recepcionista não sabia falar ingles. Havia solicitado uma cama extra, pois éramos 03 no mesmo quarto e não havia a terceira cama. Apos uma longa tentativa de comunicação, fui transferida para um quarto família que possuía uma cama extra para criança. Tivemos que aceitar, pois a comunicação era quase impossível. Tentamos solicitar algo para comer, mas infelizmente não havia nada disponível. Nem frigobar. A experiência foi muito ruim.

Stay was generally good except for a couple of service related incidents eg i asked front desk to make a reservation for us one evening and the person asked me to book myself. When i showed the restaurant name on my mobile app, the person tried to call the restaurant directly on my mobile without asking me.

Underwhelming compared to the likes of Capella, Langham where we are frequent travellers at. Rooms were decent however had mosquitoes on the warmer days we were at. Upgrades were offered at a charge of double the room rate, concierge was unwilling to assist at most times, especially after we declined the hotel tour packages. Won't be staying at six senses again, you can get much better hotels and service for the same price.

Not so nice experience in the beginning but gets better after that. Disappointed that there are no 1. welcome email prior to arrival 2. not even a welcome card from the resort GM. More disappointed to know, there is no GEM appointed to our room. The front desk staff claimed that only villa guest will be entitled a GEM as there are more than 100 rooms in the property to cope with. Can’t help My high expectations of Six senses brand dropped to the bottom as I was wowed by the level of service in Six senses Uluwatu last year with outstanding GEM Amita and GM Manish Puri taking care of everything. Anyway a very big thanks to the front desk and housekeeping team for decorating the room and provide a cheese cake for my wife’s birthday. F&B service manager Pierre Henri and Josie from Sala Thai restaurant made good recommendations for my wife’s birthday dinner. We also enjoyed a very professional and detailed tour by 1. Summer for our Qingcheng Shan tour 2. and Vanilla for Dujiangyan tour. My wife and I enjoyed how the narrations bringing every being and structure to life. Six Senses Spa is a must go. We felt fresh after the body scrub and deep tissue massage. Overall the experience will be perfect if only there are no hiccups at the beginning. I would like to thank again Vanilla, Summer, Pierre Henri and Josie for their outstanding service and the rest of the friendly ground staffs.

The place is nice, but I was surprised that room service was closed by 10 pm

This was one of the best hotels in one of the best locations we have been to. Our stay was fantastic and the service was absolutely exceptional. Despite not speaking any Chinese, we had no problem communicating with the hotel staff in English and they went the extra mile in providing us the most memorable stay at the Six Senses. The food was incredible, and being vegetarians, we never ran short of options to eat great Sichuan Chinese dishes, amazing Thai food and hearty breakfasts every morning. One of the highlights of our stay was the Hotel Square that served us fresh Dan Dan noodles and a wide selection of teas every afternoon. The hotel organized us an awesome trip to Wolong to see pandas amidst the snow covered mountains. We also enjoyed our hike on Qing Cheng Mountain and our visits to Panda Ark. Overall our experience at Six Senses Qing Cheng Mountain was phenomenal. The hotel food, the service, the amazing spa, the mountain views & the pandas made our trip memorable and make us want to go back in a heartbeat.

There are local tourists spitting in the restaurant which is really gross. It’s a six senses property but in terms of service and up keeping of the hotel it’s not of the same standard.

住宿滿意，雖然有一些員工服務未夠水平，但整體員工態度親切友善，感覺良好，是一間可以令人放鬆的渡假酒店，下次到青城山旅遊也會選擇這裡。

Wir haben den Aufenthalt in diesem wunderschönen Hotel genossen. Das Angebot der Exkursionen war enorm und außergewöhnlich. Wir hatten z. B. in einem Tempel unter 1000 jährigen Bäumen, bei einem bekannten Meister, eine TaiChi Stunde gebucht, ein unvergessliches Erlebnis. Der Service in diesem Hotel war hervorragend und das Essen, vom Frühstückbuffet bis zum Abend excellent!

Nice decor and facilitaties and very comfortable environment. Quiet neighbourhood to explore without very crowded. Nice restaurant and service. Yet, wifi not very stable, so the connection of the phone hotel provided is not very consistent. Experienced a 15-minute period of water supply problem, no water coming out from the tap.

水量が少ないのと湯温がぬるいせいで、バスタブにお湯を溜めることができません。 敷地内のカフェや軽食スペースが夕方5時までしか使えずしかも割高で、実用性に欠けます。 スイートでしたが階下の客の喧嘩が聞こえてきて熟睡できませんでした。 コンセントは使えない（接触が悪い）箇所が多かったです。 部屋の雰囲気は良いですが、また利用したいとは思えませんでした。ただ、青城山周辺ではあまり選択肢がないので立地上外国人に人気はあるかもしれませんね。

父が私が赴任している成都に旅行に来るということなので、上司から紹介され、こちらのホテルを利用しました。青城山、都江堰、パンダ基地などこの辺りの有名所へのアクセスも抜群に良く効率的に観光地を回ることが出来ました。部屋の内装は中国建築をモダンに解釈した可愛い作りで木材を利用したエコな設計にも非常に好感が持てました。部屋の中の調度品もお部屋に合わせて作られていて特にティッシュケースやハンガーなど小物たちの可愛いこと！きっと女性はたまらないと思います。 食事はチェックインした日の夜はタイ料理のお店に行きました。タイ料理はクセのあるイメージがあったのですが非常に上品で食べやすい味でタイ料理のイメージが変わりました。食事のあとにいった「ムーンバー」というバーも月をイメージした内装ですごく可愛かったです。オリジナルカクテルやワインを美味しく頂きました。お通のピーナッツまですごく美味しかったです。朝食はホテルの敷地内で育てている、オーガニック野菜や鶏の卵を使ったビュッフェでした。この時食べた四川風オムレツは一生忘れないと思います。凄くオススメです。 ただこのホテルで一番凄いのはサービスです。まず会う従業員の方全てが凄く丁寧な接客をしてくれます。私の下手な中国語も嫌な顔一つせず聞いてくれて一所懸命に理解してくれました。屋内プールで泳ごうと水着を買いに行った時に接客してくれたスパの方々は会計の時に出して頂いた紅茶を父が美味しいと言ったらなんとその日のうちにレシピを私のEメールアドレスまで送ってくれました。それ以外にも道で会った人達や、レストランの方々、自分の下手な中国語を聞き取ってタクシーなどの手配をしてくれた受付の方々、皆さん素晴らしいサービスでした。特に私達の担当としてついてくれた「EKO」さん。（スペルがあっているかわかりません）丁寧にホテルの説明をして頂いたり、様々な手配、寒い中での出迎え見送りなどすごく感動しました。このかたのお陰で父との旅行がすごく思い出深いものになりました。 お部屋、サービス、食事全て二重丸の素晴らしいホテルでした。是非また利用したいです。

The most excellent hotel / resort I've ever stayed. Good to relaxing yourself from the work / life. Feels like enjoying the different life in the natural. We only had 3-day holiday this time, would like to stay in Six Sense a week to enjoy and relax further. Hotel is just next to the Qingchengshan, which is one of the most famous visiting spot in Chendu. Also only takes 20-30 mins to the Panda Valley and Qujiangyan by car (we used Didi). There is a golf course and etc. near to the hotel, but we didnt have enough time to play. Restaurant also value to be recommended. Thai seems to be popular, however we had lunch at Chinese one as my husband is an foreigner. SPA / swimming pool are amazing as well. We also enjoyed the free cinerma and library / exhitibion hall too. Above all, we really had a great time in Six Sense and Chengdu.

設備一流，硬體一流，就是服務無法達到六星級，一樣的錢我寧可去東南亞villa度假

Stayed two nights with family. Took one day excursion to Qiang Minority village. Excellent experience. Although price seems to be a bit expensive, it's worth.