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近西湖

What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake

棒極了

There was frequently no wifi or with very slow speed.

The hotel can only be rated as 3 star for overall services

The westlake view of the nine floor room was amazing.

Hotel condition is a bit old

I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.

十分方便的位置，武林夜市就在隔壁，离西湖景区和市区都很近

Nice location, a minute walk to West Lake

Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.

Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.

Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.

地點很棒，就在西湖旁邊，星巴克在樓下，隔壁有美食街，正市中心，房間乾淨也夠大，前往房間的路上遇到清潔人員，很親切，但Check in counter態度不行啊!五星級酒店的入住登記跟退房登記態度比三線城市的無星級酒店還糟糕，美美的的心情瞬間掉到谷底，雖然下次我還是有可能會去住，記得教育好前台吧!門口還掛個5顆星的酒店評比，直接被前台變成莫泰168了!話說莫泰的前台都比這個友善親切

房间非常大，浪费空间，但是厕所陈 旧，需要更新

Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.

The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.

Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.

깔끔 친절 조용 아늑 최고의 조식

Hotellet är super fint och ligger bra, rummen stora och sängarna jätte sköna. Allt finns på rummet som du behöver. Hotellets gym var under ombyggnad men vi fick en voucher till ett annat gym där även hotellet stod för resan till och från. Bra frukost men allt du kan tänka dig.