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The resort is not what it used or appears to be in photos. My wife, daughter and I stayed for 5 nights in March 2026 and purchased the "all inclusive" package. The room was clean and the beds were comfortable but there was no wi-fi in the rooms. The buffet was repetitive serving the bare minimums and on one night left over ribs only the second time around they were covered in fresh bbq sauce. The transportation offered to move folks from the rooms, beach, pool and restaurants took between 15-20 minutes as there was only one vehicle shuttling folks up the mountain. The area is beautiful, the beach wonderful but the restaurant area was in terrible shape. The Ferris wheel, bumper cars and carrousel were not operating. Find another place for your money.

Pool was full of trash and everything was broken. The "all inclusive" food and drink was 4-5 buffet items and 2L bottles of soda / beer (draft equipment was broken). I've never seen a resort serve beer out of 40oz bottles. Jacuzzi was cold, room was dirty, outdated and in disrepair. Dead tropical plants everywhere. This place is not taken care of... They charge the same as every place around but clearly don't invest anything in keeping the property clean / staffed / in usable condition. The view and the beach are nice, coincidentally the only things not really under their control. We left our two night stay after one night and stayed elsewhere down the beach. Hotel is refused a refund for the second night even though the place isn't busy. Avoid.

Alberca buena con excelente vista

Si las piscinas excelentes pero la comida si le falta variedad y deben mejorarla

The pictures on the Expedia listing are not accurate. The whole property is filty and unsanitary. In rooms and common areas there is mold, rust peeling paint and trash everywhere. This property is a health hazzard. The food is not eatable and very minimum choices.

I got food poisoning from this place by the second day. The all inclusive is only a buffet that serves the same food every day and it is not good food. We ate at local restaurants which offered more variety and food tasted way better. Just because it says all inclusive you will end up spending money to eat at other places.

The area was amazing with a beautiful view. The hotel needs alot of updates. It advertised 2 restaurants, but only had one which was all buffet. We paid for a mini bar in our room. We only had it filled when we arrived and never again after that. We were told that it gets filled every other day, however that never happened. The drinks we did get we had to go ask for on our second day there. The staff was nice and the view was great. The hotel needs to add some restaurants.

Excelente

The amenities offered are not actually available. There is no water slide, no life guard, no beach bar, no ball for basketball court, no arcade. It says there are 2 restaurants, there are zero restaurants just a buffet that is very basic. We were expecting more because of what was in the ad. The resort is outdated but clean. The views from the pools are great.

Pools open till 10, cleaning service was good, 3 meals provided. Close to beach!

What you should know before booking: - no Wifi in the room - TV in the room is Spanish channels only - if you want certain food made at meal times, you have to make special requests and they'll do it - Airport shuttle is not free - Expedia says "Airport shuttle included," but I had to pay $70 for the shuttle back to the airport unless I purchased 3 excursions from the excursion company at the resort

Room was in good condition and large with kitchen. Comfortable bed. Beach sand is soft. Pools were nice and at top of hill with the food & drinks. Some common areas need a bit of maintenance/upkeep. Rooms are down the steep hill in rows. Stayed in 300's about 1/2 way down. Walking down was not bad, did not need to walk up as shuttle arrived at the right times. The shuttle ran a loop that seemed pretty frequent. They say every 5-15 min, but never had to wait even 5. Only time I saw it full was the 7am first run when everyone wanted breakfast then too. Though the resort did not seem very crowded. Food and drinks are the low point. Beer is local Imperial which is good. Only have about 5 bottles of generic alcohol for anything else. One rum, scotch, tequila, vodka, and maybe a couple more bottles. So they can't make all drinks. No name brand bottles like the Expedia pictures show. Food is also limited. About a 6 warming tray buffet. Generally the meat was too tough to cut with the knives they provided. Saw someone with burgers, but not sure how to get one of those. Dessert was good. Breakfast they can make omlets.

Place had nice pools, close to the beach, and room was large. Other than laying in the pool and walking on the beach no activities to do. Food choices were not good. Sometimes had a hard time find anything decent to eat. The place advertised having a hot tub but it was broken or not turned on.

This was a run-down property that was not accurately described. There are relics of play ground toys from a yester year, an abandoned ice cream shop and a scary looking club that had grass and weeds growing out of it. The food was the same every day probably leftovers from the day before. The drinks were watered down. They kept running out of knives and forks. One set of salt and ketchup for the entire dining area. Good things about this place: close to the airport, close by wildlife and the infinity pool. This was a glorified 1 star accommodation.

Garbage all over the grounds. Food is basic buffet of fried foods. No restaurants no entertainment. Rooms were not stocked. We basically got two small bottles of water and a 40oz beer. Fighting with the maid for fresh towels a daily battle. Beautiful view has potential but not much at the moment.

We truly enjoyed staying at the hotel. Million dollar view, beautiful villa and clean rooms. Food was always delicious, very friendly staff. We can’t wait to come back!

It is a very old resort, that at one time must have been beautiful. The staff is great, beautiful beach, great views & wonderful sunsets! Rooms are old & outdated but clean.

Staff was friendly and attentive, resort was clean but quite run down, food is mediocre but no one went hungry! No entertainment but pool was lovely and all in all we had a fabulous time!

The worst travel experience ever. We went on a family vacation and didn't receive the services and accommodation we were offered at Hotels.com description. The hotel is undergoing financial and legal challenges and the maintenance at the property was not existent; the children playground, arcade, and game room were closed; mosaic tiles in the children pool missing, with cement exposed on the floor with the risk of injury; the beach was dirty with broken glass; no lifeguard was available; not even one chair for guests available at the beach. The room was dirty. Our reservation was for 6 guests and we received linens and towels for 4 people only. No hands towel available. When asking for the missing linens and towels they said that it was not possible. We had to beg for the bed sheets and towels and had made the two beds ourself. Most of the staff, including the Operations Manager, was unfriendly. I understand because 3 of them told us that they had not received the salary for the last 2 weeks. They had no motivation to work or provide good customer service. The food was poor quality and low quantity. Only some repetitive dishes remained available for hours. This was a terrible vacation experience and we moved to another hotel. I will never recommend this hotel to anybody.

The infinity pools and views were absolutely incredible. The place was older and could use updating. The food was good, not great. The bartenders were awesome. For the price it was well worth it.