TRYP by Wyndham Cuenca Zahir

We thought hotel looked interesting with the roof top restaurant that is highly rated and were excited to stay there. upon arrival and wanting to book a reso, they say it's only open on Friday and Saturday nights. Like, put that in your advertisements. Room was small, very hot and window only opened push out 3 inches. No air conditioner we asked and they said they had one portable one they could bring up but we were heading out for the day and didn't want them in our room while away. I'm allergic to scent, perfume, after shave, scented laundry soap, hair care products and soap with scents etc. They use all of the above, and the workers in the breakfast area had such scents on, it was hard to even eat. Could not use the bathroom hair products or hand soap, it was terrible smelling. Room could have been cleaner, sheets looked old and had some stains. Staff friendly but I will not be going back. It was noisy with traffic as well. Location was good for our needs, just very noisy as we had to sleep with window open all night as it was so hot. I had to cover my nose and mouth in the elevator it was so bad they pumped scent in it. Very bad and not healthy to breathe that.

La habitación excelente y el staff super amable y profesional.

Spotless Room and Super Great location - I've enjoyed my stay there and everything was super awesome

Impecable la habitación. Un poco calurosa, pero bastaba con abrir un poco la ventana para que entrase aire fresco

Staff were really courteous...wish I'd taken names of guys in the brkf.room and dining room.

Bathroom was smelling really bad..

All of the above.

Gran ubicación, pequeño pero comodo, bonita vista desde las habitaciones, el desayuno bueno con las opciones disponibles a la carta, que complementan el buffet. La parte que no me gusto son las paredes de vidrio arenado en los baños, se ve todas las sombras de dentro, siento que no hay privacidad!!

Lo que no me gusto fue que la habitación 307 tiene una columna en la mitad de la habitación, ademas que no cuenta con aire acondicionado, y las ventanas que se puede abrir son demasiado pequeñas, esto hacia que se sienta mucha calor dentro de la habitación.

While we had a wonderful stay at this hotel there were some hiccups on the first night that could have easily been rectified. The AC unit was detached from the wall at the support bracket behind the AC unit which a technician could have easily attached with proper tools. The hotel staff instead of just reattaching the hose onto the bracket, they decided to bring another portable AC until which only cooled on ice. After an hour when the ice all melted in the AC unit the AC until was blowing out warm air. We advised the front desk and they brought another bigger portable AC unit to the room which ran on cold water which we did not want to keep refilling in the middle of the night while we slept. Specially the first night we were extremely tired from the travel. We finally asked the front desk to send a technician to fix the unit that was connected to the wall as we stepped out for a few hours to go sight seeing. When we returned they did have the AC Unit reattached with the hose and the issue was fixed. A few first hours of inconvenience could have been avoided. The hotel staff could have gave us two extra bottles of water when we asked as a courtesy for the inconvenience but they wanted to charge us which was disappointing. I’ll think twice staying at this location again unless they can make it better.

Ubicación

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Colocar un desayuno Buffet

Very clean place, excellent staff, great breakfast included

Todo muy bien, limpieza atencion del personal, habitacion muy comoda y ubicación muy buena. El único inconveniente es el parqueo, ya que disponen de pocos sitios y es muy incomodo estacionarse.

It's a wonderful people and facilities

Kamer was schoon, maar een beetje kaal. Verder was het opvallend dat er geen airco aanwezig was. Personeel was vriendelijk en behulpzaam. Het hotel is gelegen naast een stadion. Tijdens wedstrijden is het sfeervol, maar ook moeilijk te bereiken. Verder is het ontbijt wat anders. Je kiest een basisgerecht van de kaart en vult dat verder aan vanaf een klein buffet. Al bij al een leuk hotel, maar met ruimte voor verbetering.

Good option in Cuenca, therefore, I did not receive the VIP benefits

Bed was uncomfortable and cold room interior

Pillows are old, VIP rooftop bar noisy at dinner time