Pavillon Winter Luxor

I believe we have been robbed while staying in this hotel, and the hotel management is covering it up. After the checkout from the hotel I found that part of the money saved for the next leg of the trip was missing. I sent an email to the hotel asking to investigate. The hotel manager Ali Nabil responded with a screenshot from the access key system. One of the entries was made at 9:37 pm when we were in a completely different place, there was a missing entry around 11pm when we actually came back to the hotel. I have responded to Ali saying that we only came back to the hotel at around 11pm, to which he responded with screenshots from the CCTV system indicating arrival time of 9:42. The reason I believe that this has been tampered with is that all of our iPhone photos have timestamps showing that we have been in a different hotel at this time. Google maps timeline also clearly shows this. Absolutely shocking, disgusting behaviour on behalf of Sofitel staff. When I submitted a complaint to Accor via their website, the response was to forward it back to the hotel. Anyway, I would just like to let everyone know that this happened, which is completely unacceptable for an international chain. I would not recommend staying at this hotel. Additionally, the breakfast and food overall was subpar, and the only thing good about the hotel was the garden, which was very well maintained and nothing like we have seen in Egypt.

Beautiful, restful stay at this oasis in the middle of Luxor! Fabulous staff, excellent service.

The staffers both in Pavillon and Sofitel were amazing. They gave us phenomenal service. The great breakfast service with the two Mustafas, and the Breakfast Head were always there to help, and what a lovely team. The GARDEN was so outstandingly beautiful. Rashidy was par exellence in Sofitel. The pool was great and not to forget, we also had a great room. The reception women were so welcoming. And the security guards were always there to help. If I forget anyone, so sorry. Our family loves this hotel.

Lovely high end hotel set on gorgeous grounds, large pool, good cafes/bar/restaurants, incredibly friendly staff. Very quick and fairly priced laundry service. The area around the hotel is street dirty with locks of people offering “services”, some aggressively.

Alles is er goed aan het Winbter Palace and het Pavillon: accomodatie ligging, personeel, onderhoud, service 10 punten +++++, tripple A in alle opzichten !

5 star services.

Excelente ubicación. El staff era amable. Los muebles se ven un poco antiguos pero están cuidados y las areas verdes hace el ambiente más ameno.

Interior needs updating but great hotel

Excellent choice for a reasonable price. Highly recommendable.

The entire compound is well maintained and has several restaurants onsite and near by.

施設は最高にいいです。確かに老舗なので古さはありますが、

非常に親切 遺跡見学に行く際、モーニングから好きなものを持ち帰らせて頂きました。 また、チェックアウト後、夜の電車の時間まで プールもロビーも部屋以外は全て提供していただきました。 素晴らしいホスピタリティで感動しました。 心からありがとうございました。

Amazing stuff, nice service. Overall nice experience. The only comment: the bathroom is not practical and need a renovation especially the shower. Thanks for the nice experience.

Mükemmel bir bahçesi var. Personel çok güler yüzlü ve sürekli size yardım etmek istiyor. Luxor tapınagına 5dk yürüme mesafesinde. Hemen 2-5 dk arasında cok güzel nil kenarında restaurantlara gidebilirsiniz. Asla pişman olmazsınız. 4 gün kaldık çok güzel bir oteldi.

Hôtel incroyable!

Todo bien

Excelente lugar para tu estancia

Good service safety

Hôtel parfaitement situé. Personnel aux petits soins. Magnifiques jardin et piscine. Idéal pour découvrir Louxor et visiter les monuments.

Un séjour parfait au cœur de l’histoire et de la beauté Notre expérience à l’hôtel a été tout simplement exceptionnelle. Le lieu, chargé d’histoire, offre une immersion unique dans le passé colonial de la ville, sans jamais compromettre le confort ou la qualité de service. Les jardins sont absolument splendides – un véritable havre de paix parfaitement entretenu, où chaque promenade devient un moment de quiétude et de contemplation. Le personnel, toujours attentionné et chaleureux, s’est montré à la hauteur à chaque instant. Chaque demande a été traitée avec courtoisie et efficacité, ce qui a grandement contribué à rendre notre séjour aussi agréable que mémorable. La piscine est l’une des plus belles que nous ayons vues : vaste, élégante, entourée de verdure et parfaitement intégrée à l’ambiance du lieu. Un véritable oasis en pleine ville. L’offre de restauration est également à souligner : généreuse, variée et raffinée. Que ce soit pour un déjeuner sur la terrasse ou un repas plus formel en soirée, tout était délicieux, servi avec soin dans des espaces empreints de charme. Enfin, la localisation est idéale. À proximité de nombreux sites d’intérêt, l’hôtel constitue un point de départ parfait pour découvrir la ville, tout en offrant un refuge paisible pour se reposer, apprendre et profiter de la douceur de vivre locale. C’est un lieu que je recommande sans hésitation à quiconque souhaite allier confort, culture, détente et raffinement. Un séjour inoubliable.