Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

Amazing stay

Der Aufenthalt hat uns sehr gut gefallen. Das Essen am Buffet war in Ordnung,

We've stayed at Pyramisa many times and we've always been very satisfied. The service is still very good and all the staff do their best to meet expectations of their customers. Ahmed at the reception is always happy to help. Taha at the beach bar makes many miles on foot to serve drinks at the beach. In lobby bar Mostafa always greets you with smile and makes lovely drinks. Guest relation lady was very helpful and efficient with booking Ala carte restaurants. Food was good and variable, with lots of fruits and tasty seafood every day. They've put new sunbeds on the beach, which is nice improvement. The Christmas dinner was amazing but it was badly organised. People didn't have any program of that evening and weren't aware that there was a life performance after dinner. It resulted in many people leaving the conference room after dinner, without having a chance to watch the performance. There was also a plan for the disco after the performance but only few people stayed after show and the disco was cancelled. The biggest issue that puts us off Pyramisa and may result that we won't return is the restricted access to the footpath between hotels. Two month ago we were able to walk in every direction and suddenly they say we can't walk past Pyramisa on the path next to the V. That's utterly stupid idea. That was one of the biggest advantages of Pyramisa that we could go for a long walk to watch the sunrise. Also the Aquapark is strictly for use of the V guests which is pointles

Booked the hotel because of the water park it advertised, when we arrived we were told we were not allowed to use it ???? False advertisement , im still waiting for a reply to my email which i sent about 6 days ago ? Room had a leak in ceiling , terrible sunbeds , beer & spirits were disgusting, wouldn't touch this hotel with a bargepole.

There is No Shuttle for airport.and Not Clean enough for 5 Star hotel

The beds were very soft and uncomfortable

Que decepcion que en las fotos se observa un hotel hermoso pero cuando estas ahi te das cuenta que desde el personal que te atiende es muy grosero y las instalaciones son lo ultimo que esperas en un resort 5 estrellas ,no volveria

We had a really bad start with the hotel because we had a power outage. The staff couldn’t answer us properly what the problem. They also didn’t say which advantages we had with the golden bracelet. We had to discover ourselves. The staff was friendly and kind and helped us if we needed. The hotel room had some problems like the shower door was broken. the door scraped the floor and was difficult to open. Food was sometimes okay sometimes bad. It varies day for day.

Die gesamte Einrichtung entspricht einer Maroden und extrem ungepflegten Unterkunft die man in Europa bisher noch nicht so angetroffen hat. Haare, eingetrocknetes Duschgel, Speisereste und weiteres warten als kleine Überraschung gefehlt auf jedem Zimmer...von Renoviert war nichts zu sehen...demoliert trifft zu.

Zimmer war schlecht

Awful property. Very rude staff. Rooms stink of smoke. Sales people around the pool are extremely aggressive. Food is abysmal. Drinks both alcoholic and non alcoholic were not good. The two good things are the pool and the snorkeling!

J’ai réservé 7 jrs en arrivant je demande un lit supplémentaire chose et une chambre communicante vu notre conception familial 5 ont me répond ok et au moment de l’installation il y’a une chambre avec deux lits je redescends et je demande 5 lits ont me répond pas possible alors que j’ai payer 5 personnes ont de dit qu’il y’a pas de chambre communicante et que mes enfants de 5 et 6 devront dormir seul dans le couloir en face aucune solution trouver j’écourte mon voyage d’autant plus que c’est un hôtel où il y’a des bus entier de touristes russe qui arrive tt les jours une usine à touriste pas propre photo à l’appuie dommage d’avoir été énervée pendant deux jours je suis partie au final au mercure qui était top

L'hôtel est bien placé en bord de mer mais ne correspond pas ou plus au descriptif et photos diffusés sur le site : salles de bains datées, état général en dégradation et nous n'avons pas obtenu les chambres supérieur vue mer comme réservées, malgré notre réclamation et notre tentative de négociation...la piscine extérieure est par contre très agréable, très pratique pour les enfants en bas âge et l'équipe d'animation est super.

Bisschen in die jahre gekommen

I was at this property two years ago and I was blown away and that’s what brought me back this year. However, I was taken aback and not happy. Everything seemed to have gotten worse; quality, service and overall experience. The hotel was one and now it divided into 3, there used to be 5 slides only 2 now and it just seems that they aren’t maintaining the resort like they did. There also used to be a theater which was in good condition now it’s just run down only a few members of animation do the show and it’s just not very appealing. Definitely not 5 star rating. No effort or money is being put into the facility and it’s lacking everywhere.Food is good, beach is good but this specific hotel is not good. I will definitely not revisit.

alles ist super, Unterkunft ist sehr gut ausgestattet und organisiert

In all the years that I have been travelling to Egypt, I have never met such kind, caring and friendly staff at all levels. The food was good with plenty of variety, the accommodation although somewhat dated in places was excellent in those that have been updated. The crowning glory is the wonderful flat sandy beach with good cover from lifeguards and beach attendants. There was no shortage of sunbeds, so no need to be up at dawn to reserve.

The beach and facilities were nice. The room was also nice. One critique would be the food.

Ich war mit meiner Freundin 10 Tage im Pyramisa Hotel und muss sagen es war ein wirklich toller Urlaub, das Personal war sehr zuvorkommend und bemüht und ein großes danke an Hassan El Tabakh wenn man was brauchte hat er sich sofort darum gekümmert war ein wirlklich toller Urlaub das Essen war sehr gut es gab auch viele A la Cart Restaurants die sehr zum empfehlen sind. Die Zimmer wurden jeden Tag gereinigt und wir bekamen jeden Tag neue Handtücher also im großen und ganzen ist dieses Hotel sehr zum empfehlen. Wir kommen gerne wieder :)

It's a lovely place and the staff are wonderful. Our hostess "Nisreen" was so helpful and accommodating. The beach is absolutely amazing with so much wildlife.