Ashford International Hotel & Spa

Liked the ground floor junior suite which is dog friendly and our dig cannot do stairs. It was comfortable for all of us with plenty of room for the dog.

We tried this hotel on route to the tunnel. Very easy access. Good room and friendly staff and meal was fine. Will return

Nothing else to add

Staff at the front desk, very helpful food in the bar average

I was unable to make it because my partner fell sick the day before arrival. You guys can’t offer me a refund or a change of dates so that’s £184.00 down the drain! Happy new year!

Very busy and noisy difficult to park, but functional for an overnighter.

Stayed in this Hotel a number of times over the years can’t find any faults.

A very nice comfortable hotel.

Flooring and joinery a bit tired.

Super friendly and helpful staff on reception, easy parking, room great. Service in restaurant not brilliant though, food ok but staff seemed grumpy, especially at breakfast.

Fantastic service from check in to departure - highly recommend. All team members from reception to restaurant were lovely.

pleasant, easy to find. Not over priced and great access to the motorway. Staff very helpful and overall a nice hotel. My third time staying now. Have booked again for when i go to France.

We have stayed a number of times with our children and without on a spa day trip. Libby area and dining / bar areas are good as are the rooms and cleanliness / tidiness. However, the pool and sap area desperately needs updating. The steam room was out of order, sauna falling apart and jacuzzi working for 15mins in and 15mins off. Swimming lessons were going on in the pool which restricts its use. The changing rooms are too small and not mopped regularly, the hairdryer doesn’t actually reach to above your head. It’s a shame that this area lets down the rat of the hotel. The offers you can take advantage of before your stay are more hassle than they’re worth.

Great stay very easy no stress or hassle. Good food and service. Handy that it's next to a large Sainsbury's.

Really friendly hotel with great service Good menu & choice of drinks. Really good gym as well.

Value for money Staff good and friendly Spar good Would stay again

Staff friendly, room nice, clean and comfortable. Disappointed with the spa facilities that weren’t working and pool had lots of children in slashing and jumping in. Breakfast was good with plenty of choice

All the staff were lovely. Got a refund as hot tub and steam room weren't working as this was one of the reasons i booked this hotel

The staff I encountered during my stay were exceptional, but clearly dealing with being overworked, the ratio of staff to guests seemed somewhat low, though I must stress they delivered great service. The property is clearly in need of further refurbishing in areas, supported by the fact the fire alarm sounded no fewer than 7 times during the evening!

The hotel itself is lovely, very tidy and elegant feel. Rooms are spacious and beds are very comfy. The only let down would be the overall service. The bar would take over 15mins to make drinks, or completely ignore you. We ordered cocktails that were out of a “pre mix” bottle for £12 and then to make it worse were put into wrong / warm glasses. Food was fine but plates never cleared all evening, no napkins etc.. The toilet broke in our room so had constant water running all evening which was a shame.