Best Western Shrubbery Hotel

Excellent room .no 7...staff very helpful and friendly..Food was excellent.... especially the sticky belly pork starters Drinks very reasonably priced. Nice gardens to have a drink in the sun

Very nice hotel, quiet and comfortable. Lovely staff.

I booked several rooms for friends all visiting Shindig festival. Due to personal circumstances within the space of a couple of months, i forgot to cancel some of the rooms for those who couldnt attend. When checking in the receptionist notified me of one room on a separate booking but NOT a further two under the same hotels.com booking reference which i had added in my friends name. The result was a hefty charge for both rooms for the whole three nights, which they made me pay! We stayed for 3 nights and at not one point was i notified. I am devastated. It was an extremely bad ending to what should have been a joyous time and a VERY costly error which could have been mitigated. I would avoid this hotel at all costs. Its obvious they didnt advise me so they could sting me with the full amount. Honestly, who can afford to pay for three hotel rooms for three nights but only need one!

No food available on a Sunday evening.

Convenient for attending family event nearby. The room was pleasant and well equipped except for shower which needed fixing. Continental breakfast options quite limited. The evening meal was good and staff helpful. But there was no custard for the crumble.

The hotel was fine, slightly dated but clean with a great shower. The bed was hard and not hugely comfortable. The worst part was that on the Saturday night the hotel had a huge function which was incredibly loud until past midnight. We were told on check in but that was useless as we had no other option by then! There were lots of drunk people blocking the entrance and smoking right outside so the entrance smelt bad and the outside tables were still covered with cigarette ends and empty bottles I the morning, also there was no parking reserved for hotel guests so we could not park when we got back. No staff were on hand to help either. Despite not being part of the event, no effort was made to put us in a room away from the event - in fact we were directly above the event room.

No complaints, friendly staff plenty of parking, we didn’t eat so can’t comment on the food. Lovely oldy worldly building which oozes character. Would definitely stay again.

Good little hotel lovely breakfast pleasant staff would stay again

Our room was spacious and well equipped. Generous servings at breakfast. Plenty of parking.

Nice hotel, very clean and wonderful breakfast

Lovely well looked after old building, the staff were excellent and made me feel very welcome

Just a one night stay to break up a long drive. Very friendly and welcoming staff. Clean and presentable. Didn’t eat there but very happy, no complaints.

Booked one of the superior rooms for 2 nights, was quiet as requested, although the room doors are heavy and slam easily. Room was nice, a bit dated but in keeping with the rest of the hotel. Housekeeping had not put on the heating so the room was very cold on arrival and it took a couple of hours to warm up. No bathrobes as mentioned in the guest directory and the room information has not been changed since COVID. Duvet too small for the size bed. But staff were very friendly and the full breakfast was good, even if a bit pricey. A good 3* hotel, would stay there again.

The Historical building and the excellent conditions makes it your experience different than the standard hotel environment. The dinner is exceptional, highly recommended.

Good car park. Excellent room, spacious and comfortable. Main heater in room didn’t seem to be working properly but an additional plug in heater was also available in the room. Tried to call reception a couple of times with no answer (Christmas Eve).

Enjoyed our stay, friendly staff nothing too much trouble. Lovely room with an excellent bathroom. Would stay again.

Excellent stay. Short notice booking for a family bereavement.

Excellent service Exceeded expectation at cost Chris deserves a mention for excellent cust service

They is no lift for disabled people also they don't clean your room unless you ask the to The staff where very helpful

Totally enjoyable the bed very comfortable