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I booked a two-night stay, arriving on the 20th, with check-in scheduled for 4:00 pm. I have been a loyal customer of this hotel for many years, dating back to its time under the Hallmark brand and later the Menzies Hotel Group, and I continued to stay regularly until the COVID period, and one visit prior to this since, I do understand covid change their hospitality business but noting should have effected general running and courtesy On this occasion, I booked through Hotels.com as it was an affordable short break. This stay was particularly important to me, as it was intended to give me the chance to get out of the house and gently improve my mobility following recent knee surgery. After a long period of recovery, this short break meant a great deal to me both physically and mentally. Given my long-standing history with the hotel and the personal circumstances surrounding this visit, I felt it was important to share this context with you. When my partner and I arrived at approximately 3:50 pm, we entered the hotel before unloading our luggage, as we noticed that the car park was now managed by a private parking company. This was £20.00 per night which of course we paid without hesitance on line even though The hotel appeared completely empty, and our vehicle was the only one in the car park. As we approached the building, everything gave the impression of being neglected and unwelcoming. i would like to send you full details of this horrendious experience

Nice hotel, rooms are clean and beds comfy. Good shower

Friendly staff, very helpful Great location of the hotel You get what you pay for , no doubt, for the price paid we're satisfied

No double glazing rook was absolutely bloody freezing they had radiators but werent on window did not shut properly had to pay 20 pounds to oay to oark af there property when we had altrady paid for there hotel quite poor tralky couldnt get in the room untill 4pm which was a joke i will nt be recommending this property i love bournemouth and have stayed in a few property's but woll not be teturning here

Nice room, hotel is managed by a partner hotel. Parking is expensive with it costing £22 for 1 day - it is classed as public parking on there premises even though your a guest, superior room was basic but the view was great which was main feature of this room. Alternatively everything else is very outdated

yes i could see it was a nice view

Yes it was but foggy.. still excellent stay.

We turn up the place was derelict as a sign on the door saying go to the Colton hotel and there wasn’t any space in the Carlton. I was with my four-year-old daughter. I then had to book another hotel to stay in Bournemouth. Absolutely disgusted with the service that I’ve got, I am waiting for a phone call to be Redeemed my money and I want compensate for this. Absolutely disgusting. Can’t believe it was even allowed to be booked.

Spotlessly clean room, excellent service from the room attendant Alison, also the handyman Alex was hugely helpful, doling out extra tea , coffee & milk on departure day. The chap on reception kindly allowed my friend to stay with me for the second night & was chatty & helpful, arranging taxis etc. Late check out was appreciated too, of course without extra fee! Yes, the hotel could use a lick of paint on the exterior, however the interior is very good, just needs a couple of scatter cushions to brighten the room up! Bottled water was shown in pics, yet not supplied, however when mentioned, i was given two complimentarybottles by Alison, i cannot praise her attentiveness enough. Excellent sea views, and i do like a bath and a shower, which my room had. Great experience, would stay again.

Staff were very welcoming at reception. Even though the hotel could do with a paint outside, inside was very well decorated. Had a lovely room looking out to the sea. The only issue was couldnt get hot water out of the main shower, but we were only there one night so got around it

Moved to their sister hotel (next door) but very happy with facilities and team were very helpful.

On arrival to the East Cliff Hotel, I saw some A4 notes written on the doors saying to go to the Carlton Hotel next door to check in.

Nice, traditional hotel, friendly staff. The room was cold in December. Har Christmas lunch which was meant to have drinks included. Still was charged for it. Otherwise ok.

The room was very dated and the windows all very draughty. There was no central ceiling light which made the room very drab and dreary even with all the other lights on. The cost of parking was excessive at 20 pounds per day. The bar was very expensive at 7 pounds for a pint. More people would frequent the bar if it was less expensive as it is a nice area to sit in. I questioned the high price of parking and was told it is the same all over Bournemouth but the last time we stopped in the travelodge just down the road it cost us 7 pounds a day. The bathroom was very dated and had been painted very poorly with paint splashes on multiple surfaces and dust on many surfaces whivh my vleaned off before we used it.

I was upgraded to the Carlton Hotel. I was given a double room with a sea view. The staff were most attentive and helpful. The room was very comfortable. Would recommend the Carlton Hotel

Room was beautiful and the gentleman at the check in with glasses was so welcoming and really lovely and kindly and showed me to the sister hotel so nice of the gentleman generally all the had a lovely welcome so what can I say fabulous

excellent property

A nice old place on waterfront - a bit tired looking but inside all functions as well as expected for an old hotel . Lovely helpful staff . Basic bathroom that was very used and ready for refurb .

I was transferred to the Hotel next door as this one appeared to be closed.

Actually I was staying in Carlton Hotel. Anyway, room was clean. Breakfast was good. Staff was excellent in helping and solving problems. Specially Jamal (maybe I'm spelling the name a bit wrong, but he is originally from Uzbekistan) who worked night shift. He is a very good man and he is a very good at his profession. Big thank you to him.