Britannia Sachas Hotel

Check in was disgusting. Queue a mile long. When getting to the reception counter, even though we'd checked in online, they were wanting ID off everyone. I for one didn't have any because we never got told we needed it. In the end he asked to see my bank card. I only had it digital on my phone. No one knew about the ID and there were actually people crying because of the situation. We had a room with no window. The temperature was in the early 30's and even though we had 2 fans in the room, it was absolutely boiling so none of us slept well at all. The location was good but think the hotel needs better organisation.

Always have a great stay here Wonderful staff Great room And right in the city centre

The room had not been cleaned properly i found public hairs in the bath. Not nice.

Was absolutely lovely … only thing I’d change is the position of the tv and plug sockets near bed so can charge and lamps that work

Posizione comodissima a un minuto a piedi da Piccadilly Garden. Ho preso la stanza senza finestra. Spaziosa e pulita. Ottimo rapport qualità prezzo

Room was too hot no aircon just two little fans. We didn't get fresh towels/bedding or the room cleaned.

Air con didnt work. Had to change room, as original room was about 30C. Got a window room (upgrade after spending £120 on a standard, lucky me). This introduced the new problem of screaming women outside for hours. I had to turn the fan on all nught to try and block it out. Brutal.

Very basic and dated. Water was either boiling hot or cold. Room was very hot (room with no windows) and the two fans provided didn’t help much. Wouldn’t stay there again.

Huone oli huonossa kunnossa ja heikosti siivottu. Kokolattiamatto aiheutti allergisia oireita. Kylpyhuone oli epäsiisti. Hotellissa ei ollut mahdollisuutta ostaa edes rahalla mitään syötävää. Käytävällä ollut kone ei toiminut kortilla, vain kolikoilla. Yleisilme heikko 1/10.

I stay regularly, staff are helpful, standards of cleanliness are high. The property is dated but the rooms have everything you need.

Billig og bra hotell midt i sentrum av Manchester. Nyrenovert og store rom...savnet muligheten til frukost.

I complained about the poor condition of the room provided for my stay and the unacceptable service received from the management staff the following morning. Upon entering the room, we were met with a strong smell of cigarettes. Furthermore, the wardrobe smelled strongly of urine, making it unusable. The room was unbearably hot, and it was evident this was a known issue as a fan had been left running prior to our arrival. The air conditioning unit was not functional, which resulted in almost no sleep. I also booked the hotel as it showed the hotel had a pool, of which we were informed this was closed around covid, I would assume this is a bit of false advertising. Due to a late arrival and a scheduled event, I was unable to report these issues immediately. I reported them to the manager on duty in the morning. The manager’s handling of this complaint was unprofessional. She was rude, interrupted me while I was speaking, and attended to other matters simultaneously. Furthermore, when arranging an alternative room, she was told over the radio that the "upgraded" room also "stunk of smoke," confirming a wider issue with room cleanliness. The manager offered a choice: accept a free upgrade but waive the right to complain, pay for an upgrade and complain or leave and try and claim the whole stay back. This is not an acceptable way to handle customer issues. I complained via the website and the email address provided, NO RESPONSE!

Does the job. Lovely view of the Taj Mahal

Ingen klimaanlegg og det var veldig varmt på rommet.

I had an inside room with no windows. Based on the photos I was not expecting luxury. It was what I’d expect from a chalet at butlins in the 70s. It was clean, which is important. The shower had very little pressure. However, the worst thing by far was how hot the room was. It was just unbearable. I had two fans that barely made a dent. I would guess that the temperature was probably about 35C, no exaggeration it was similar to being in Thailand. I didn’t sleep one bit. The fans could only be plugged in over the other side of the room as well, so any effect they might have had couldn’t be felt. If you’re booking this hotel between April and September just be aware of this

Very good hotel in a good location. The room very clean, lovely comfortable bed and excellent shower. The security guy on the door was very pleasant too and gives a good sense of safety. I slept like a log. Shame there are only 2 or 3 parking spaces outside, because the nearby car park is about £20 for the night but they cant magic space out of nowhere. I will stay here again.

Stayed at Sachas Hotel Manchester for two nights and unfortunately the experience was let down badly by the service and overall condition of the hotel. The room itself was acceptable and we paid extra for a window, although it overlooked construction and was quite dirty. There also appeared to be a lot of ongoing maintenance around the hotel, which affected the overall feel of the stay. The biggest issue was the staff. Check-in was uncomfortable, with the staff member more focused on arguing with another guest and audibly complaining under his breath while serving us. It didn’t feel welcoming at all. We asked for basic items (toilet roll and extra pillows) and were told housekeeping had finished for the day and to go buy toilet roll from a nearby shop. That’s not an acceptable response in any hotel. The following day, after asking again, items were left thrown on the bed rather than properly sorted. When we raised this, we were dismissed and told reception was “done” and they were busy due to football the next day. There also appears to be no proper option or structure for room maid service, which adds to the frustration when even basic requests aren’t handled properly. Location is great and the room was fine for a short stay, but the lack of service, poor staff attitude, and ongoing maintenance issues really let it down. Wouldn’t return based on this experience.

No windows no ac

The place was average at best, WiFi was unstable and this terrible as there was no access to a password. The place was freezing cold after the radiators were turned off around 9pm. The iron was dirty and didn’t work properly so my white shirt got stained. A substandard stay!

Was ok, staff where nice and helpful, room wasn't bad. Only complaints was air conditioning wasn't too great and shower wasnt great. Would stay again