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Lovely lady on reception

Drinks and breakfast were spot on bed was so so comfortable as well

Good quality hotel for the price

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Amazingly quirky place - great food, great service and a good place to stay

Within walking distance of the town centre. A bit dated, with creaky floorboards in the bedroom. My bed was very creaky too, and the mattress was uncomfortable - I could feel every spring. The shower door was difficult to close. The noise from the traffic in the road outside was very noisy - even throughout the night. We didn’t eat at the hotel so can’t comment on that.

Surrounding buildings poor condition, hotel for a 3* ok, staff helpful and friendly, room clean, comfortable bed, but no AC. or shaver socket in bathroom. Food ok and reasonably priced.

Old and in need of serious updating. Two bulbs broken, bed awkward to get in and out of. Bath leaking water. Hard towels. Dog excrement on door mat. Breakfast variety was good but slightly overcooked and mushrooms tasted strange. Otherwise staff were friendly and tried to put things right. Would have expected some form of compensation without the need for asking.

The staff were so welcoming and friendly, great place!

The check in staff were lovely and explained everything clearly, the room was ok other than the bedside light not working and the towel rail was hanging off.

It was our wedding night, we told the staff before hand, when it came to checking in the gentleman was lovely but we didn’t expect to be out in a small and dark room with no air con and no exciting arrival (we were stood in wedding dress and suit) no congratulations or anything. We just got shipped off to the room. We wasn’t shown where we was going a fellow customer had to show us as they were next door. We don’t expect a lot of course but a little something when being told on the phone that it was our wedding night would have been nice. We didn’t get spoken to on the way out we just checked out and went home. For the price for 1 night to have a “great experience” was a let down. For what we paid we thought we was going to get more and we was very disappointed. Again the gentleman was lovely who booked us in but the overall experience was disappointing especially for the money.

The chap on shift in the evening when we checked in was excellently helpful. It was a very hot night, so upon request he very quickly arranged for 2 fans for the room. At breakfast, everything was neatly laid out, and anything that wasn't full was quickly topped up once we informed the staff. Beds were comfortable, shower was fine The only downside to the property is that it has a stale smell of smoke in the rooms (it's an old building, so the smoke is probably engrained in the brickwork) A note for the Hotel staff: If you get an air mist humidifier and leave it active for a few days, it will reduce the musty smoke smell.

There was some confusion regarding the “breakfasts included” part of my booking on arrival. Reception paperwork indicated “room only”. I was asked to provide evidence and it was only due to me forwarding a screenshot to my partner showing bed & breakfast included, that fortunately I was believed. We had to change rooms due to a damp, musty odour in the initial room but were offered an alternative, which was much better. Highly recommend the Gluten Free options at breakfast. Andrea & Roy went above and beyond. Thank you.

This is a nice clean and friendly hotel. Easy walking distance to the town and plenty of parking.

this hotel is a little surprise. Doesn’t look much from the outside and not helped by being next to a disused building. However, once you enter it is a very different experience. The hotel is lovely, well maintained and the staff are amazingly friendly and helpful. We had a family room which was very good, though could do with some better quality bed linen. However, it wasn’t bad at all and we had a pleasant nights sleep. Although we didn’t use it, the bar looked amazing and breakfast in the morning was lovely. Not 5* but given how much this hotel is, it far exceeds expectations. If in Newark and you need a hotel, don’t give it a second thought and book.

Great location, hotel looks tired, but food and service was great tbh, doesn’t help with a derelict building and weird parking set up going on

Not well maintained. Not very clean. Room smelled like mold.

I was amazed how run down the surroundings area was compared to how it is to be

Staff really friendly, property easy reached from the A1 which was ideal for us as we were travelling up from London so it was about half way to our destination, with kids on tow broke up the journey just right.

The lack of internet was a big issue