DoubleTree by Hilton London - West End

Outstanding breakfast buffet compared to any Hilton property in the U. S.

Hotel was nice and the staff were lovely. The hotel could do with an update as there were certain aspects in the room that could do with an upgrade - cracked tiles in the bathroom, curtains slightly frayed/ripped, tv didn’t work properly. The walls are very thin so can hear every noise from nearby rooms/corridors/outside on the street. The location of the hotel is great to jump on the tube to visit everywhere or for a nice stroll around. Reception staff were very helpful with queries/issues I had and rectified everything.

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J'ai eu un baignoire comme demandé. Tout le personnel que nous avons rencontré a été très attentif à notre confort.

Jääkaappi puuttui ja suihku oli pieni.

Otelin yeri mükemmel. Ancak 3+3 olmak üzere 6 gün kaldık. İlk odamız bir tık daha büyük ikincisi ise bayağı küçüktü. Otel artık eskimiş ve odaların büyük tadilata ihtiyacı var. Mart ayı ortasında gitmemize karşın şansımıza hava çok iyiydi. Pencerelerden inanilmaz soğuk giriyor. Havalar kötü olsa gerçekten hasta olmamız içten değildi. Çünkü havalandırma ne olursa olsun ısıtmıyor hatta ne yaparsanız yapın biraz sıcak üflüyor sonra soğuk üflemeye devam ediyorm merkezi sistem kaynaklı. Otele sadece yatmak için uğradığımız için çok sıkıntı yaşamadık. Ama bölgede çok daha uygun fiyata çok daha iyi otellerde kalabilirdik. Kesinlikle Hilton kalitesi değil. Açığı personelin her konuda yardıma açık olması kapatmaya çalışıyor.

Çalışanlar inanılmaz ilgili. Odalar temiz ancak tabi ki yenilenmesi gereken yerler var. Yeri çok cok iyi. Güvenlik iyi. Aile için çok uygun.

Original room on first floor was not good. (Felt like mildewy basement) We were moved to 5th floor and everything was perfect. Good location, nice breakfast, kind staff.

Clean room, great cleaning service. Nice staff

Very welcoming staff, warm cookie on arrival perfect touch

Nice room but bathroom smelt of smoke, hairdryer was missing and telephone did not work. All sorted by the team quickly.

The bathroom was in poor condition with a foul smell. We could not use the toilet as it overfilled when flushed.

Clean, high standard and fantastic staff!

Odamız her zaman temizdi, personel de her zaman gùler yüzlü ve yardımcıydı

Room was lovely, staff all very friendly and helpful. Just a lovely hotel to stay and within walking distance to theatres shops etc.

Lovely staff, great breakfast and a great view from the room! Thank you.

Great stay. Great location, clean.

Fint hotell som ligger väldigt bra! Trevlig personal, stora rena fina rum & mycket bra frukost.

The first room we were allocated was nice however right in front of noisy lift and cleaners cupboard with almost constant banging of cleaners door and lift doors. Bathroom was freezing cold. No heating in there or towel rail heater to dry towels. No mirror above desk for female to do hair and makeup. The reception staff were fantastic and dealt with the situation and upgraded our room to Deluxe Premium Suite.

Schone kamer, lekker bed, super aardig en behulpzaam personeel. We hadden wat issues met heet water maar dat was in één middag opgelost. Goed gelegen locatie.