Guinness Arms

Great.... modern clean room with tea/coffee facilities Obliging staff ..nice bathroom with good power shower .. we ate in the pub which was lovely .. Only downside was no breakfast due to Covid restrictions ... recommended

Rooms were lovely and excellent service/food for dinner

Fabulous room, friendly staff, basically all you could want from a stay.

Very nice room at this recently refurbished pub. Rooms have separate access, food was also excellent and gardens were very attractive. Loads of parking too

Warm welcome and lovely room. Evening meal delicious and served promptly and attentively. Will return if travelling this way

A lovely stay in a great location. Staff were friendly and we felt very safe.

Rooms nicely decorated and quiet. The restaurant looks lovely and dinner was delicious with a very attentive staff. Now for the cons: advertising some rooms as having a private courtyard but there is no direct access to it from the room, you share it with several other rooms and it is in full view of the restaurant entrance and its garden(full of customers) so no privacy whatsoever.Big signs in rooms indicating they had deep cleaned them as per Government guidelines, that is not true. Dust everywhere: lamp on desk, coffee tray,etc. Small make-up mirror on desk covered in smudged marks and when opening the hardback folder containing hotel information we found a used blue face mask crunched up inside, upon calling reception about it someone came removed said mask with their bare hands, barely uttered a sorry, and left the same folder. Despite featuring as a 4.5 stars hotel, there is no safe in the room to keep valuables and no minibar. The bathroom is minuscule.

The room was beautiful. The food was gorgeous. The staff are really attentive and can’t do enough for you. We can’t wait to go back.

We stayed one night in a Design Double Room, which was in a newly built separate annex next to the pub. It was nicely decorated and furnished. The room name was "Walter" and inside were interesting photos with explanations related to Walter Guinness, 1st Baron Moyne. Bed was comfy. The room was quiet. En-suite was compact but functional and the water for the shower was nice and hot. Due to Covid measures, there was no breakfast (which we knew about beforehand, both from the Hotels.com web site and also from a prior message sent to us from the hotel staff). We did not eat in the pub's restaurant, but we did have a drink in the pleasant surroundings of the bar area in very comfy armchairs. efficient table service - no ordering at the bar. The car park is massive and there is 1 charging point for an electric car. There is a lot of seating outside and also a good looking children's play area.

Easy check in, lovely clean room, great shower in bathroom, service by all the staff was excellant even though they were very busy as it is table sevice only at the moment. We had food in the restraunt which was very nice.

Really nice gastro pub, spotless rooms and amazing staff. Perfect for us, would happily return.

Lovely place with nice terrace, the room is beautiful. However the noise from the room upstairs was very annoying,kids running around and couple arguing...

Great location & great room. Lovely pub with lovely evening meals menu, due to circumstances (covid) breakfast wasn't back yet, but that didn't affect us, water, tea & coffee available in the room. Friendly & helpful staff. Inside & out all well kept, clean & maintained. Large car park, terrace & gardens with a play area all kept neat & tidy.

Beautiful and unique rooms, immaculate and gorgeous setting

Fabulous and friendly staff and management, we came here for a weekend away and I couldn’t recommend highly enough...for us the mattress was too soft, but The Guinness Arms is an exceptional place to stay

Beautiful renovated old pub with very pleasant accommodation. Good food. Highly recommend.

Modern rooms tastfully decorated, great shower, fantastic staff, good food, and plenty of parking!

Fantastic rooms, very new. Some of the pictures on the bedroom wall were a bit spooky and old fashioned. Very nice place. Staff extremely friendly. Menu a bit limited but food quality was superb. Would definitely stay again.

The location of Guinness Arms was perfect, just outside Bury St Edmunds, and within easy reach of Thetford Forest, Elveden, Newmarket, Cambridge and Norwich. The boutique room was tastefully furnished, and each room bearing the name of a 'Guinness' family. The restaurant, which has recently been refurbished, is large and very welcoming and the food outstanding, and pleased to say, locally sourced. As for the management and staff, we can't praise them enough for their personal service, attention to detail and pleasantness. Already planning to return, when possible.

Wonderful renovation of a beautiful old pub alongside new rooms. Decor, food, drink, staff, bedroom and bathroom were first rate. Only little niggles were no bin in the bedroom and only one English breakfast teabag on the tea tray.