ฮอคลีย์เฮ้าส์

No hairdryer. Had to search for reception staff

Good at reception, room was warm and clean

Clean bedding, great staff, lovely food…happy hour!

Excellent staff, great food, clean room, plenty of parking……and happy hour!

Great hotel for our needs,

Staff excellent, linen clean, food marvellous…and happy hour!

Check in was fine, room was a good size if a little tired, being on the side of the car park there was road noise so ear plugs useful. Shower was small but was fine for what I needed. Car park is huge & suitable for those with large vans, with it being a reasonable distance from the NEC a good place for traders. Pub next door which I didn't use but was clean & tidy. Everything was perfectly adequate for what I required.

Good stay good staff.

A big room- felt like someone stolen 1/2 the furniture - acres of carpet, but nothing except a desk & 2 bedside tables- soulless and cold feeli it appeared to be clean and the bed linen was clean & relatively new. The toilet and basin were clean. However, tops of tiles were thick with dust. outside corners of shower tray were dirty and mouldy. Shower head lots of limescale. when I went to make a coffee this morning the kettle had bits of black sitting in the bottom of it I swilled it out 3 times there was still bits of fine black soil looking dirt. I gave up trying to have a coffee/ when I went to use it this morning, there was no cover on the shower trap and the opening and rim were grubby and dirty what made it even worse was when I was sharing there was something floating and bouncing around inside the shower tray drain At checkout I pointed out the issues and tried to show them photos I've taken, but they were really not interested. They simply said that oh well, when you stay next time, maybe we can do something. I had a meeting to get to so I had to just leave. A bit later I rang and finally got to speak to the assistant manager. No real apology simply you should've told us last night and we could've moved your room even when I pointed out that I didn't use the kettle or the shower till this morning. I rang the phone number on their parent company Facebook. Someone went hello hello and hung up. I've emailed & messaged. No response hence I have reviewed

Very friendly staff, reasonably priced, with a good menu of fairly priced options. I stayed whilst traveling with work and found the location to be great value and facilities for my stay.

.

Great staff, great food and happy hour!

Clean room and bedding, lovely staff, tasty food and happy hour!

The staff are amazing. Great place to stay

Staff are lovely-friendly helpful and attentive. The rooms are clean with expected amenities and was very warm on a cold night. It was also quiet. Its a good basic hotel and reasonably priced.

Good, honest Warwickshire hotel, nice staff, fair prices. Nice food too

Great staff, lovely food, warm room

Evening meal fantastic real surprise now the restaurant is dealt as a different company .

Excellent staff, clean room, happy hour!

Room was lovely and warm Hotel food was great Very clean and good price