Holiday Inn LONDON - KENSINGTON HIGH ST. by IHG, an IHG Hotel

Likes-personnel in the hotel. Dislike - 1 live roach

Staff were very friendly. Some issues in room e.g. TV remote control didn't work and wasn't addressed by housekeeping when raised, plus some water blockage in bath/combined shower after few minutes of running. Having driven +3hrs was disappointed there was no parking available (was main reason for choosing hotel)

Very poor customer service and unknowledgeable and unprofessional staff

Unfortunately the complimentary coffee and teas were nit great. The little pots if milk were off. The coffee satchets were half open. Lounge food overpriced.

Very good location

Perfect place for a short trip to London!

A great option for a long or short stay in London. We had a few things planned for this trip over a couple of days, so we opted for a nicer hotel than usual. It's in a good area, with lots of options for food and shopping nearby (I recommend Flat Iron Steak). The room was clean and tidy, although there was an unfamiliar yet not particularly offensive smell in the bathroom – maybe a cleaning product that was used. The room was relatively spacious, with a comfy albeit quite creaky bed. Complimentary tea and coffee were provided. We really enjoyed the breakfast buffet – particularly the range of pancake toppings – and it was kept well stocked up. The pool was a highlight of our stay, with a nice jacuzzi and steam room. Note that you can't lock your belongings away in the changing rooms unless you bring your own padlock. Overall, this is a solid mid-budget option for London and we will definitely consider staying again.

Good location and staff.

Amazing, quiet area and very good pool and spa.

Super Lage

The staff could not have been more friendly or helpful. The location was a bit far out but only a 3 minute walk to a tube stop. The only complaint is that the room is incredibly, incredibly small. Especially the bathroom.

Good

Great central location. Close to the tube station. Quick check in. Rooms very nice maybe a little tired. Plenty of staff all of whom are pleasant and helpful. Starbucks cafe on the ground floor adding to convenience. Enjoyable stay.

Large hotel, housing many travelers. Pool area can be crowded and could be attended to more.

Great location, excellent facilities. Pleasant and helpful staff

Comfy bedroom, modern hotel, quiet overnight and very convenient for the underground station.

Understaffed reception desk but hotel generally good and room was also.

Great hotel and itnwas quiet

The bed was practically a board, so prepare if you normally sleep on softer beds. After waiting for 3 hours for check-in because "housekeeping has not released the room yet" I walk into the bathroom to take a shower and notice there is a sign on the wall to put down the anti-slip mat for safety. I look at the mat, and see there is black mold all over the bottom of the mat. Hopefully this was a rare occurance, but double check your mat to be safe.

Wir waren zum 2. Mal dort und haben uns auch dieses Mal wieder sehr wohl gefühlt. Die Lage ist ungemein praktisch, nur ein paar Minuten von High Street Kensington entfernt. Unser nächster Aufenthalt für März ist schon gebucht.