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The reception was warm and welcoming. Had a lovely dinner and breakfast in the restaurant - the staff are all pleasant and on point. The hotel is an oasis and walking distance to the University of Manchester. Really lovely stay. Will be sure to return.

Very disappointed. I was in a room next to the lifts and was kept awake all night by the rumbling noises. A hotel where I can't sleep has no compensating advantages.

We had a one night stay and was surprised how good the hotel was and when in Manchester again will definitely stay again

Great hotel, lovely staff and a wonderful location

Very nice property with a matching staff! Convenient to have a good restaurant in the building.

Friendly staff, good facilities, clean rooms (all areas were clean). Rooms were very quiet and comfortable

Stayed to help my daughter move into Uni - lovely hotel, great staff and dinner was excellent

Lovely staff, although the bar service was very slow

excellent

One of the best i stayed in the north west

Good bedding

Check out the in room spa offer … wish I’d known I could have had a pedicure 😃

Great customer service

Wow what lush rooms! Fantastic hotel!

Very clean, comfortable and spacious rooms. Breakfast was great and had a lot of choices. Wifi was pretty unstable which makes it an issue if youre travelling for business

Just great all round - a blocked wc was sorted straight away

Check in was easy, the reception area is clean and welcoming. The bar area is nice with good selection and service. We got to our room amd there was dry urine on the toilet seat, 2 bottles of water in the room, one of which had been half drunk, only one sachet of coffee and only one bath towel for a dual occupancy room. When we checked out, we were told our room was settles and we could leave. Wasnt asked how our stay was.

Erinomainen hotelli 👍

Booked for 2 nights. In July. As we checked in we noticed someone checking out who was complaining about the poor Air Conditioning. The air con is limited a low of 19 degrees. Now in my opinion that seems too high, I would be expecting a maybe the ability to drop it to 16 or 17. I called down to reception and they stated nothing they could do as fixed to 19. I persisted and they eventually sent someone to the room who could feel the room temperature. The engineer stated that he would go to the main panel and sort it out. Guess what…..the Air Con did not appear to improve during the whole stay. The room was not serviced during our stay so we used damp towels for the most of the time. Paint was peeling off the ceiling above the bath so we needed to wash this out before we used it. In our opinion some the staff were a little surly so after their poor performance with air con and checkin. We decided that any comments would fall on deaf ears. Some of the staff were very friendly and professional. The location is very good for the university and car parking in car park D is very convenient. There is so many more options for hotels in this part of Manchester, we will probably try an alternative next time. This is obviously just out opinion and I am sure other guests have had a better experience.

Staff are very attentive and willing to help. Breakfast was lovely. Something for everyone. Good for gluten free too.