InterContinental Hotels LONDON - THE O2, an IHG Hotel

Lovely place! Hotel staff are excellent!

Rooftop skybar advertised by hotel was closed on both nights of my 2 night stay. No shuttle from train station to hotel, unpleasant 10 min walk crossing the roads 3 times. Bathroom sink was clogged, 1 ceiling light was flickering and limited amenities. This was fixed after alerting the staff.

Great location for the O2.

This property was stunning, relaxing, convenient and very accommodating! Would definitely recommend and I will be back

I like the hospitality and the kind atmosphere the hotel provides.

Car parking access is not very efficient. Having to queue at reception each time you want to use your car is a bad customer experience

Can’t say enough good things about this hotel! The staff were very professional, friendly and kind, and they were so helpful to me when I became unexpectedly so sick. Would definitely stay here again (hopefully won’t be sick next time!).

So convenient.

Beautiful hotel with easy access to O2.

Great

Excellent position for attending the o2. Wonderful setvice at check-in

Thank you for a wonderful stay, everything from check in to check out was perfect. Your staff were so helpful and polite and I thoroughly enjoyed my stay. Room 1701 junior suite was beautiful and can be see on my instagram page @travelwith2littleones

Gorgeous room and lovely beds.

Amazing hotel with large rooms, professional courteous, friendly staff. A wonderful stay as usual.

I love staying at the intercontinental always best breakfast

Very rude front desk employee. In addition, we had a room with the construction as the terrace view from our window. Anytime we weee taking a shower or bath there was a very loud noise reminding hummer drill drilling into a concrete. I have recorded the noice. At first, we were notified that breakfast is until 11 am, the next day we received a notification that breakfast is until 9 am. The hotel employees commercialized guests a lot.

Hotel & service was great. The rooftop bar was closed and a shame that there was no signage until we went to it, the downstairs bar was nice though and good cocktails. Not particularly impressed with the spa. I arrived at the spa reception and the staff barely looked up from their computers. When I asked for slippers I was told I had to go back to my room and get them and they would be in the safe. I did this - no slippers, so when I came back, the lady unwillingly gave me flip flops, then questioned what was wrong with my current footwear (outdoor shoes). The pool was filled with screaming kids jumping and splashing, there were no chairs available as it was so busy, and the steam room and sauna’s were frequented by kids and loud talking guests, so not particularly relaxing. The spa was only a minor part and not what I stayed for, so this didn’t effect my happiness with the hotel itself so I would return again.

One of the most beautiful hotels I’ve ever stayed in around the world. Also super convenient to the concert we attended. Just a short walk and you’re in the arena. Will return!

really nice felt like i was on holiday

This hotel is pricey, mainly because it has a captive audience being situated right next to the O2, but having said that, it is a very nice hotel. Rooms are a decent size, comfortable clean and modern, with nice bathrooms and fantastic showers and the hotel has its own exit into the O2 which is very handy. Have always found the staff here very good.