Macdonald New Blossoms Hotel, Chester

The Room was spotless and the staff were all absolutely wonderful to deal with. My main issue was that outside my window had pigeons cooing all night and I unfortunately am a very light sleeper. Other wise great stay and I am happy to stay again but in a different part of the hotel.

The reception staff were not overly helpful. Seemed a bit of a bother to check us in. I had to ask where the lift and breakfast would be . Room and breakfast good .

The hotel location was fabulous however we faced disappointment with certain aspects of the stay: - the hotel bed had two hairs in the sheets / pillows on arrival which is quite disgusting - there were no towels in the room so we had to get some from the maid before showering causing an inconvenience - the room was incredibly hot and when we tried to use the air conditioning unit there was no remote in the room to actually turn it on so we had restless sleep every night I’d expect these issues not to arise considering the price paid for the 2 night stay. What can hotels.com do to compensate this?

Room was a bit tired. The shower was hanging off the wall & the towel radiator was disconnected so didn't work. Otherwise good nights stay.

Staff courteous and very friendly. Location excellent. Hotel needs refurbishing, toilet difficult to flush properly, stains on seat upholstery, stained paintwork on wood doors and skirting boards. Did not meet my expectations so it is unlikely that I would stay there again.

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The room was very comfortable and beautiful. The staff were very friendly and helped me when I forgot my items back in the room when I had already checked out.

Very dated room in need of a refurb & a proper clean Bed clean & comfortable but windows, frames & skirting boards very dirty The room we had was also extremely noisy, you could here everything outside

We have been staying at this hotel on and off for over 10 years .we can see a massive deterioration. For example. No dressing gown.no slippers ..we always had them ...bathrooms : probably need upgrade. Due to windows age ..i can see reason for the windows being bolted shut but there isnt any air in the room . Staff are very friendly. Breakfast...all fried ... variety not as it was .very poor We will probably book another hotel next year.

Staff were nice, very helpful.

Had better stays, although pleased I had the option to upgrade to a suite. However, hotel looked very tired, old fashioned, no air con unit in suite.

Everything was good

clean rooms needs updating

Clean room, lovely staff

Beautiful hotel...lovely cosy room

Rooms good price. Great location. Poor breakfast

Very quiet no complaints

Disappointing room, very tired looking, lots of mould around bath/screen in bathroom. Not what i expected for a 4*

Checking in was on and staff were friendly! Going to our room it got hotter and hotter! On first look to just drop our things the room was ok but extremely hot! We stayed two night and each night was unbearably hot! At one point I woke at midnight and thought I was going to pass out as it felt about 50 degrees in the room! On our first morning we had a shower, which was needed after the amount of sweating from the heat! However getting out of the shower over bath the bathroom floor was like a lake! There were two holes in the bottom of the bath so a lot of the water just went onto the floor! The drain was also FULL of hair so the water in both the bath and sink too forever to drain….i was not picking out someone else’s head of hair! We did tell reception of our issues after the first night and we were told “we will try and get a maintenance person to take a look”. Well nothing done so we didn’t chance a shower the second morning depite smelling from sweating all night again! We checked out and we’re not asked at all how our stay was and we put our luggage in the store room to collect later! We went back later in the day to collect our luggage to find a Que of people who had waited for a member of staff for over 30 minutes,they had tried to call the numbers and the bell but no answer! I just wanted our luggage so I tried the storage door and it was open,I grabbed our stuff! Not very secure! A cleaner then walked through reception, who didn’t know where all the staff were!

Lovely spacious room, impressive water pressure and hot water - filled a bath tub in about 2 minutes! Excellent location and helpful, friendly staff. Can't comment in any of the other aspects as I didn't drink or dine at the hotel.