Mercure Liverpool Atlantic Tower Hotel

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The staff on reception were exceptionally kind and friendly. They deserve to be recognised for thier friendliness and helpfulness. It was a lady and a gentleman. Cant recall their names but they were so chatty and welcoming. The room was clean and comfortable. Walls are a bit thin. Could literally hear all next doors conversations. Bed was comfy. View was amazing. Would defo stay here again.

Only downside was not alot choice for breakfast and we stayed 2 nights i told the maid they didnt need touch the room but can they leave another toilet roll... They went in the room but didnt even do that

Intet varmt vand på trods af at vi gjorde opmærksom på det flere gange under opholdet, så 2 dage med koldt bad. Dårlig morgenmad med tomme fade og manglende service i restauranten. Meget skuffende oplevelse.

Efficient and friendly

Central location good room. Staff friendly and helpful

The room was very cold when we checked in and despite intermittent working of the aircon, the room was so cold overnight we had to resort to additional clothing and coats on the bed to keep us warm. It was reported to reception on departure.

Staff were extremely helpful

Friendly and professional staff. We felt welcomed at the hotel. The bed was huge and comfortable. We had a lovely view of the cruise terminal and the River.

Service great, location great, rooms slightly outdated. Fantastic shower

I tried to change the date due to a bereavement but although hotels.com were willing to do so the hotel itself would not. I never had the chance to stay and think that due to the circumstances I should of been allowed to change dates

Not so good. The basin waste was block and filling up. The breakfast was terrible, very minimal variation of food in the buffet and constantly wait for food to come out as it was running low each time plus all the sausages, bacon, hash brown and scrambled egg seemed to be reheated after previously been cooked.

This hotel did the job for a room for the night but the walls are paper thin and unfortunately we were woken to the room next to us having a screaming match at each other for over an hour at early hours in the morning

Bars on the cold side. Subtitles not available on controller of TV. Carbonara poor value for money.

Great stay, receptionist was lovely on arrival. Room was clean and good for what we needed. Were unable to find the hotel parking but we just used the NCP one which is located across the road however that was more than the hotel one so would be helpful if the carpark was advertised a bit more! Overall a good stay and close to everything needed!

We had a room with a stunning view of the Liver Buildings and waterfront. Zero noise from outside, well insulated windows. The bed was super comfy and the room was clean. The bathroom was a little tired looking but again, clean. The team on reception were polite and super professional as were the bar staff ( do try the bar, stunning views )

The whole place is really quite dirty, the air fresheners they’ve put in the hotel lobby are not strong enough and the room actually stunk of a musty bleachy smell throughout our stay. We paid a little extra to upgrade to a room with a river view, but the windows were so dirty you couldn’t see anything! Only Grace is we stayed on a Sunday at very reduced rates, would not have been happy at all paying a premium rate for that room in that hotel.

Checked in and was sent to a room that was already occupied. Back down to reception and had to wait until they found another room. Very little apology for this, felt like I was being questioned as to why there was someone else in that room. Corridor to new room smelt of sewage and carpets so dirty and stained. Room very worn with scratches on the wall, stained ironing board and missing wall light. Bath very slow to drain so stood in a deep puddle of water when showering. Bed appeared clean and comfortable. Up most of the night due to the noise. Banging and loud noises. At one point the bed shook with a very loud noise. Definitely would not return again.

One bath towel and a hand towel between two people. Requested breakfast in the room. Left card on door handle. No breakfast and too late for breakfast in the restaurant. Evening before no restaurant open for residents just a small bar up stairs and burgers and chips on offer. Not very good for vegetarians. This was my 80th birthday 6th Dec. Very upset and disappointed especially for my children who had come down from the Orkney Island, Scotland for the Birthday celebration.

Excellent check-in