โรงแรมเมอร์เคียว ทันบริดจ์ เวลส์

The toilet was not flushing and the sink was clogged. The general condition of the toilet was old and dated and can do with refurbishing. The toilet roll holder was loose and the roll kept falling off the holder. The towel radiator was protruding an had a couple of burns. The headboard above the sink was low and not suitable to tell people as my partner banged his head a few times trying to brush his teeth at the sink. Generally poor experience and may not come back.

Good all round

The hotel is very dated, the room facilities very poor and the cleaning was not great

Comfortable room, delicious breakfast and plenty of peace and quiet. Thank you Mercure

We were allocated a room on the ground floor near to the hotel function room. They had their first Christmas party on last night. They really should have allocated the rooms nearest the function room to the people attending the party. Breakfast felt low quality, hard croissants, cooked breakfast looked dry and unappealing.

Fantastic service from all staff

The room was very nice and food was hot for a buffet breakfast, but personally I prefer a freshly cooked breakfast.

Reception staff could not find our booking. They couldn't workout that with 2 rooms and 4 guests (2 other guests had arrived 10 minutes before us) had checked both rooms in at the same time. We were accused of being rude by the duty manager. Saying no we are not paying anymore money when asking if there was a room for us isn't beeing rude. Each time we pointed out (no raised voices or foul language) that it wasn't our fault we were told not to be rude. Being told that it is down to hotels.com and not the fault of Mercure suggests that there is a training issue for the front of house staff. Room was very tired. 2 extractor fans in bathroom didn't work. 1 was in the actual shower on the wall so not surprised it didn't work. Grout needed replacing in the shower. Side jets just leaked. Desk and drawer unit has laminate lifting and needs repairing. Light bulbs in the bedside lamps were blown. Breakfast was luke warm and not hot. Will not be staying there again and not likely to stay at a Mecure property in the future either.

We received a warm welcome from Steve on reception, who explained where everything was, and made some helpful suggestions for our stay. Our room 132 was a comfortable, quiet, corner room on the ground floor, which was spotless, and had everything we could ask for. Comfortable beds/pillows, large TV, extra heaters and a welcome fan. We enjoyed a hearty afternoon tea in the restaurant, and later, tasty, quick, room service. After an excellent nights sleep, we enjoyed a buffet style breakfast in the restaurant. Plenty of choice, clean, well stocked. A perfect overnight stay! We usually choose to stay at a Premier Inn, as you know exactly what you're going to get, and the price is competitive. Going forward, we will now be looking to stay at a Mercure hotel, as the prices are comparable, but the quality and standard of stay are certainly higher.

Pleasant hotel. Ideally positioned

Food ordered via room service was excellent and affordable.

Room was clean,hotel is in need of a bit of a refurb but staff friendly and good value for money

Lovely hotel and room. The staff were very helpful and friendly. Bed was so comfortable, didn't want to get up in the morning.

The room was OK just. 1 very loose light fitting couldn’t open the window ( loose handle) Furniture very knocked about but it was clean enough. Dinner was OK but breakfast was very good. Staff were friendly and helpful. It did the job and was cheap enough.

Lights didn’t work in room, bathroom central light didn’t work (mirror lights did) tired bathroom decor and a shower head that wanted to part ways with its fixture when trying to alter water pattern. Bed was comfortable.

Staff were fantastic, hotel is easy to get to and find. Great location for the hospital, Tesco and for all the heritage sites around.

Clean room

Menu choice for dinner was very limited. Paid extra £10 a room to pay at hotel. When arrived to check in payment had already been taken! No mention of refunding the £10 for each room.

Bath area was mouldy also main table had lots of varnish missing from it,hotel rooms could do with a make over and the corridors looked more like a dormitory than a hotel

All round good