Metro Inns Newcastle

staff very friendly always happy to chat and advise

Room was cold and smelled mould although it looked no mould. Somehow managed to turn on the heater. Toilet was dirty and looked like a portaloo in the construction site, very small. Didn’t feel like having shower as shower was also similar to the toilet, small.

I am writing to formally raise a complaint regarding my recent stay on 14/02/2026. Unfortunately, the condition of the room and shared facilities was completely unacceptable. The bed had not been made properly on arrival, and the room itself did not appear to have been cleaned to a reasonable standard. The sink area in the room was wet, which further suggested it had not been prepared properly for new guests. Most concerning, however, were the shared bathroom facilities. There were entire toilet rolls flushed down the toilet, human waste left in the bowl, urine on the toilet seat, and the overall area was dirty and unhygienic. This made the facilities unusable and created a very uncomfortable stay. I booked this accommodation expecting a clean and hygienic environment. The condition I encountered fell far below an acceptable standard. We was in the room for just 30 minutes before we left and found a new hotel which was a huge inconvenience. Given these circumstances, I am requesting a full refund for my stay. I had travelled 5 hours from down south expecting a nice stay. I would appreciate a prompt response to resolve this matter.

Room was dirty and broken bed

You get what you pay for with the cheaper rooms, the mattress was not suitable for purpose, the towels and bedding were clean, staff pleasant, electrics are borderline dangerous, Communal kitchen has a kettle and some appliances that are not fit for use, Heavily aged hotel, it’s an easy income for the owner as little money is spent,

The staff at the desk was polite however the staying itself was terrible. We arrived to people shouting out of the window at us. We got our room key . As we walked in to the corridor the smell of cannabis was very strong and it was clear that they had been smoking it in the rooms. They where running around knocking on each others doors and blasting loud music. The bed had hair which wasn’t mine or my partner’s in it and the sheets had yellow stains on them. When I asked to move we where told there where no more rooms so we just left and get another hotel. Pretty poor experience not so much the hotel but the tenants there and they had not been removed even after numerous complaints from other tenants

Everything was ok.

Yes. Yes

Clean room, friendly staff, lots of parking 👍

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Staff have been very helpful in my stressful situation. Room is clean and tidy.

The hotel itself was great for the price, but it was far from the city and a gang of children harassed us and tried to hit us. They weren't good at it.

I was pleasantly surprised how spacious it was and easy walk to the train.

Staff try their best. Rooms are dated and worn out. Bed was quite uncomfortable. Check out was early 10 am. Carpark is great, links to Newcastle via metro and bus is good. Formula one hotel was it's old name ( french I think) basic but dated.

We were totally disappointed with the service . According to the payment , we did not get service. Bathroom with no shop and hard to shower. Everytime we need to go outside for common bathroom. Sometimes the bathroom packed. I don’t feel like it is hotel. With comfort i don’t find anything.No sound proff. We went there for relax and have good time but it was stressful. I don’t recommend here. I have not been in this kind of hotel or hostel. Very poor service but payment is high.

Very friendly lady at the counter. We travelled to Newcastle recently for the Great North Run. The lady (I am so sorry for not remembering her name) had plenty of suggestions about how to get to the venue. She even let us keep the car parked after our check out. The location is very good as well. Buses and Metro available within a short walking distance. Great value for money!

Very clean room and bed, but for double room it was not good

This is one of the worst hotels I have ever stayed in. The room looked filthy from the moment I entered. The walls were shabby, the sink looked unclean and the carpet didn't appear to have been hoovered recently. During my stay I was only in the room a total of (about) 5 hours but was bitten twice by something and had very itchy skin, in two places, as a result. The communal bathrooms were also very dirty and there was no soap, of any kind, in the toilets. The way in is also not good, for pedestrians, as there is no footpath. Finally I was woken, around 2am, by loud shouting and the sound of doirs slamming and people arguung etc.

Property is great location for town and food and shops in walking distance Very basic and is obviously half a hotel half a boarding place for people who are homeless and on council waiting list and a few let’s say unsavory characters hanging around but for the price it’s a good stop for a night or two. Toilets being in hallways was a bit of a shock but my fault for not reading properly before booking overall no issues but feel it’s a bit of pot luck with who ever else happens to be staying there when you go.Hence why some reviews seem to be so bad about other guests. Great for the price and would stay again

Got wot you paid for allstaff were brill apart from 1 miserable not the word not 1 bit of customer skill what so ever sat or sunday nite shift need to be gone