Munstone House Hotel

Very helpful staff particularly going the extra mile to provide gluten free breakfast

Room was the most out dated I've ever stayed in. TV didn't work.

Luxurious rooms,good breakfast,lovely setting,no restaurant or pub,but one within walking distance. I highly recommend this hotel.

The hotel is lacking in cleanliness, our room had thick layers of dust on the surfaces and the inside of the wardrobe was filthy, the plug chain to the sink was in 3 pieces placed next to the tap and the bathroom door did not shut properly. The windows could all do with a clean and there were cobwebs to many of them with insects trapped so obviously had been there sometime.The bedside cabinet was broken inside. Breakfast was laid out covered in cling film that everyone had tried to remove and we had to request knives as there were none available. We gave polite feedback to the proprietor who blamed the cleaners, she offered us some money back and advised us to phone with our details but then was not in her office when we spoke to her on 2 occasions so could not process the money offered and also lost our number so could not call us back ? The fabric of the hotel is very nice, but it is sadly lacking in standards of hygiene and health and safety.

Lovely, spacious room, very friendly, welcoming member of staff, lovely bathroom and very comfy bed!

Clean room with all of the amenities that I needed.

Nice and close to a great pub (The Secret Garden), Room was tired and had not been dusted with cobwebs all over. Heating was not on so a bar heater was switched on in the room. Outside the garden needed sorted as limited height due to lack of care, also steps were broken and needed concentration to navigate. Team (met one) was friendly.

Lovely welcome and friendly host . Quiet convenient location . Spacious clean room with super bathroom facilities . Excellent breakfast . As two tall people we would have preferred a king size bed to the double in our suite and will request this on our next visit if one is available .

Lovely old property, but in need of some TLC!! Obviously only serving breakfast is a disadvantage, as nowhere close for eating!!

Book this place with the right expectations. 40 years ago it was probably the height of luxury - gold taps, fabulous baths. But today it doesn't boast the things we've come to expect (in our case, a shower!). Breakfast is an excellent buffet, but staff are generally invisible.

Our stay pleasant. It’s a lovely place - a beautiful old mansion . A kind staff, they make very good breakfast,. This old place has its pluses and minuses as one may expect. It’s not too far from the centre but you need to have a ride or taxi because there are no walking passes and the road leading to a countryside is narrow. One little detail- it would be helpful to have hand towels and also instructions on how to use a hot tub with a remote control. :) Thank you for your help and kindness!

Personally i loved it had a great night sleep old fashion property which i love loads of character

This could be an excellent hotel - whilst clean maintenance and repair is need in rooms and outside - not everything worked - it is a beautiful building needs a bit of investment although did not affect comfort of stay to any great extent

Apart from a hiccup at the beginning waiting for staff to arrive to check in we cannot fault this hotel. Our room was in fact a suite with a four poster bed and enormous bathroom.The service and food at breakfast ( included in the price ) was excellent. The whole experience was great value for money.

It was old and crumbling and it uncomfortable bed.

We could not find fault with this beautiful b&b .We stayed in the Kidwel Suite it was amazing we will definitely stay there again it was clean and comfortable

Very good, great breakfast, nice owner.

Clean and tidy. Second time we have been.will be back

I will always begin with a positive, we slept well. Unfortunately, this is the only positive comment I can make regarding our stay at Munstone House Hotel. On arrival, we weren't greeted by anyone. There was no one present at reception for 20 minutes when we arrived at 4:00pm check-in. When a member of staff finally occurred, we were told bluntly that we had not paid for our stay. Which we had. The member of staff then requested that we send her a copy of our bank statement to her personal telephone as proof. This was alarming as this is considered a breach of GDPR. Some 50 minutes after our initial arrival, the member of staff finally concluded that we had paid for our room. We had a table booked at a local restaurant. Therefore we were late for our pre-booked evening meal. Our initial interaction with the hotel struck us as a extremely unprofessional and unfriendly establishment. This continued when we entered our room for the night and were horrified by dusty and dirty surfaces. That had clearly not been cleaned for sometime. We’ll move onto breakfast. We were told that breakfast would be served between 8 and 9am. Again, when we arrived at breakfast there was no one there. The cereal bowls were flithy, with what seemed to be fly droppings on them, juice glasses that stuck to the table and only 3 cups on the serving table if guests wanted coffee (there was no tea). To conclude, I would NEVER recommend a stay at Munstone House Hotel. EXTREMELY DISSAPPOINTING.

Gas ran out on day 2 so no heating for 2 days which was replaced by electric convection heaters. These tripped the consumer units every 5 minutes. Breakfast was poor, I’d finished the self serve before someone came out and offered me tea and toast. If they’ve got gas, may be ok but my trip was abysmal.