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Stairs/hallway leading the room are all scratched and dirty. The rooms are just as run down as the stairs/hallway. Massive black marks on the wall. Towels were white but are now grey as they were old, poor quality and rough to dry yourself on. Bath robes i did not touch as they were also dirty looking and rough. Carpets were dirty. Photos showed coffee machine and pods but that wasn't there anymore. Breakfast was below average, sausage was more like a fried hotdog. No salt, pepper or sauces provided. I don't ever complain, but on this occasion i feel i need to as i paid £230 for this room which was described as luxury. It really isn't, it so run down it resembles the quality you'd imagine in a hostel. Im sure it was luxury 10 years ago, but £230 i paid for 1 night is not justified just for its central location, which was the only positive I was embarrassed as this was a surprise for a 40th birthday. I was embarrassed as it looked like id got the room cheap. But I paid luxury prices for a run down room with dirty rough towels etc

Beautiful room very big but cosy, clean, comfy beds and great facilities. Fantastic location and amazing breakfast.

We stayed in the yen suite which was very small, also a tiny shower and bathroom. Ok for one night. Excellent location and breakfast was lovely, just awkward to eat as no table and chairs like other rooms due to the size.

Nice 2 bedroom suite, pitched as ‘luxury’ but slightly tatty in a few places, still clean and nice and had everything we needed. Great location, no parking. No reception but easy check in if you read the instructions! We didn’t get the emailed instructions but sorted quickly over the phone. Cooked breakfast delivered to door.

Clean comfy room. Easy self check in! Perfect location!

I booked the old bank rooms for one night only for my boyfriend’s birthday. We were so impressed how amazing the room was, everything was just perfect. The breakfast was beautiful! Perfect location! We will definitely be back

Perfect

We were not told that parking was 2 blocks away and cost 20 pounds per day Breakfast was delivered to the room while we expected table service in a b&b Food was fair

This was a really nice place in a great location. It is right off the Square in Burton on the water which is a lively place during the daylight hours, but then is quiet at night. There is a lovely park with ariver running through the middle of town. All the tourist shopping and mailing about along with locals with their dogs. It is really a lovely safe city feel. They bring breakfast to your room in the morning from the fish and chip shop below. The breakfast was excellent! What a great place to stay.

You cant beat the location, but, thats about it. Its not the boutique hotel it represents itself as. The amount of scuff marks on the walls was more like a well used train station or a paediatric waiting room not renovated since the 70s. Two sinks, one plug didnt unplug, the other was missing. No parking and nearest parking is 5 minute walk away, not the 2 minutes the hotel says. That may not seem like a lot, but its not honest to lie like that. Parking costs £20 a day, so factor that in. wifi disconnects you approx eight times a day. Smart TV never connects to internet and so not smart, no netflix or youtube etc. Breakfast was delivered to the room on time and warm each day. So in conclusion, the location is great, but the property upkeep is worse than you would see in a hotel you rent by the hour...

Great location if you can manage tons of stairs, great breakfast. Very cute rooms.

Lovely rooms and location We had a nice visit to area - however it was sold as a hotel- it not - not advised until late by email how to access facility, no reception desk, parking a 7 min walk in the rain away, not visible from road, no lighting on stairs on exit made it unsafe

Absolutely unbeatable location, right on the beautiful high street opposite the river. The suite was lovely and had everything we needed. Comfortable beds and superb breakfast delivered to the room. Room could do with some light maintenance it nothing major. Would definitely stay again.

There's everything you need for a comfortable stay, comfy bed, nice bathroom brilliant service. Breakfast served in your room is unique. There's just a couple of niggles for me, like the shower leaks onto the floor and the curtains could fit better. Staying on the high street does have its noises to contend with especially if the windows are open. Other than that we had a great stay.

No parking very shabby decoration in entrance hall and in rooms shower tray way cracked and blocked and accessibility was poor for someone with poor mobility.

Everything was explained and easy to park and get into the property. The room was lovely with everything you needed. I was a little concerned that it was over a fish and chip shop, but couldn’t smell it in the room even though we had the windows open. We stayed in the Dollar room which is on the first floor overlooking the river. Beautiful setting and central to the town. The breakfast was delicious, and arrived at our room on the time I had asked.

The directions for check in where great. It would have been confusing if there were no communication. Luckily everything was good, so pay attention to the emails. It was in a great spot, on the street and area where everything was happening, but quiet at night. Customer service from the owners was great, they were very resonsive, and breakfast was a nice bonus

Lovely room great location

Great location, lovely viee from the room and breakfast was gorgeous 😍

Very comfortable accommodation though it can be a bit too hot at night and not all the windows can be held open. Good service and breakfast. A very convenient village location but parking within walking distance will cost. One of the phone contact details seems to be incorrectin the information guides.