Queens Hotel

Comfortable stay in a lovely location. The swimming pool is a great bonus with kids

Amazing location and good value for money. A little tired looking particularly the desks chairs and tables in the rooms, but lovely staff and being a dog friendly venue make up for it!

Lets start with a positive, the majority of the staff were amazing, really friendly and very helpful. Our check-in went without a hitch and the reception team were full of local knowledge. Our room was nothing like in the pictures, very small and basic. It definitely needed some work done to it and a proper clean wouldn't go amiss. The bed was comfortable and clean. The reviews about noise are so true. There are rotting single glazed sash windows, so the noise (and cold air) hits as soon as you open the curtains. The walls, floors and ceilings are also very thin, so we could hear everything from the rooms surrounding us. The shower was super powerful and we had very hot water at all times. We weren't given any info about the pool, gym and spa area. Again it could do with some redecorating, but the gym was good for a basic work out, the sauna and steam room were great and the pool was ok, but quite cold for my liking. The restaurant area is not very big, so we had to wait in a queuing system for 30mins before breakfast. The coffee machine wasn't working and we were charged for coffee, which I really didn't agree with after paying for breakfast. The pastries were delicious, but the cooked breakfast was dry and only warm as it was on the buffet. I order vegan bacon and sausages which they apparently cook fresh. The sausages arrived cold and very dry, and they said they don't serve the bacon, but the receptionist was raving about it the night before!

Bra

Room tired but clean Staff were excellent and helpful

Staff are great, very helpful and hard working. Hotel a bit old style, a bit cold, shame the spa was closed by 5pm

Spa très froid vieillot picine pas très belle ambiance picine froide mais hôtel très anglais chambre lit très bien

Carpets and furniture in room looked in dire need of updating (wooden surfaces were scuffed on all furniture and fabric on armchairs was stained). Curtains were thick, but not wide enough to keep our the glare of the streetlight outside our room. No thermostat on radiator so it felt like the 12th circle of hell in the room and not suitable for menopausal people (avoid room 104 if you do have hot flushes )! Window frames warped. Small stains on bed linen. Mattress and pillows weren't the most comfortable so we had a bad night's sleep.

The room was lovely, facing the sea and pier. Perfect temperature. The breakfast was amazing! Full buffet with a huge choice. The bathroom was a bit tired but clean.

Bed comfortable but bathroom grubby,also bath was too deep to get into to shower.Dinner was disappointing, as was luke warm on cold plates.Staff were friendly.

Cold, and spa is a gym not a spa

Trång matsal, svinkalla rum och stel personal.

The furniture was quite old and they didn’t provide with utilities even the bathroom taps were not working properly they need to work on the renovation but the staff was nice

Basic room which looked very tired. The headboard was dusty, the basin was cracked and the hot tap needed attention. These things were mentioned when we left as they didn't detract too much from our stay. For a cheap overnight stay it was fine, the towels and bedding were clean and fresh and the bed was so comfortable.

Staff went out of their way to help us and make our stay great. Food was really good. Rooms are dated but are a good size

Fantastic room. Great staff.

チェックイン、チェックアウトのスタッフの対応は素晴らしかったです。iPhoneの翻訳に協力いただき助かりました。 チェックアウト時は日本人の方で安心しました。 部屋は 暖房が壊れておりつかず、12月の滞在で寒い思いをしました。 Wi-Fiが電波3本の内2本かそれ以下またはWi-Fiの接続が切れるといった状況で eSIMが不安定の中、Wi-Fiを重要視する方もいるかもしれません 何時まで可能か分かりませんが、チェックアウト後も荷物を預けて出掛けることができるみたいです。

Very courteous staff.

Really enjoyable stay and staff were excellent

rude desk staff refused me entry after accepting payment on grounds i didnt have passport, i explained that no request or warning was clear and should not of took my money with no intention fullfing i couldnt afford book anywere that night so slept on stereets payed 15 pounds taxi from station and still expedia have not forwarded my money i feel was taken in hope i wouldnt please refund my money in full asap as i wasnt aske3d for id until i arrived property no reasoning or respect was shown to me and i also seek compensation ogf £15 taxi to propertry and hardship and suffering of 12 hours in -2 conditions all because i dnt present as a wealthy educated person and feel that all action is discrimnatory