My biggest issue with this hotel is being 3 stories high and having no lift or bell hop to help with baggage. I don't mind doing stairs on the daily but dragging our bags up there was a bit difficult (the staircases were also narrow). The rooms were small but that is to be expected in London. We had our own shower and toilet which seemed clean enough. The shower was a bit bizarre as it was not tall enough to go over your head, you had to hand hold it to rinse your hair and face. It felt like a camper shower. Not bad just cramped and utilitarian.
We had pretty noisy neighbors on all sides but our kids were rather noisy themselves (just during the day though, they sleep early). BUT you can hear the underground every single 5 minutes rumble underneath. So if you are a light sleeper, I do not recommend this hotel. Even on the 3rd floor, you still heard and felt the trains.
What the hotel lacked in physical property conditions, it made up for in staff. The breakfast staff were so very kind, welcoming, and friendly. They made me and my family feel very welcome.
It is right across the street from a pretty little square park with some statues. It is nice to have a green place to walk and look upon while travelling in the city. Also, it is within walking distance to Hyde Park and Kensington Palace. It was quite an easy walk, too.
I really enjoyed my stay here, overall. Thank you.