ซิกเนเจอร์ โรงแรม ลอนดอน

Yes there are some lovely shops near by I liked it there is just that the duvet and the pillow case was dirty

The room was smelt of cigarettes. Very strong smell. The bathroom was dirty. The bath tub was leaking. The sink was not working.

Last time we complained, and this time Harun gave us a room that was absolutely ridiculous. The room was very dirty, and even the blanket was not clean, which is completely unacceptable. Instead of handling the situation professionally, Harun’s attitude was rude and argumentative, with no apology or effort to help. Giving such a room to customers after they complain feels disrespectful. I would like to mention that Fahim and Syed have always provided good service and treated us politely and professionally. Unfortunately, this experience with Harun ruined our stay.

Quarto com um cheiro horrível, parecia vindo do carpete. Não colocaram duas toalhas mesmo a reserva sendo para dias pessoas. Banheiro bem sujo. A cama é minúscula ela mais desconfortável que já dormi. Parece um pedaço de madeira com molas por baixo. O colchão tem um revestimento de plástico que faz com que o lençol fique escorrendo. Pedimos outro edredom para colocar por baixo e ajudar um pouco no conforto, porém não forneceram. Quando se toma banho molha tudo, pois não tem nada para secar os pés no banheiro. Não voltaria mais e não recomendo a ninguém.

Clean room staff was very helpful

The room was average in size but very dirty. The floor was stained, the bathroom had mold, and there was an empty cigarette box left in a drawer. The TV never worked despite us reporting it. On checkout day, we were locked out of one room before checkout time, and the delay in fixing this caused us to miss our train. One of our rooms was also entered and left open, although nothing was taken. The only positives were the staff and the location. The staff were friendly and tried to help, and the location is convenient with many restaurants, a nearby train station, and a mall within a five-minute walk.

We have been regular customers of this hotel for a long time. Unfortunately, the same issue keeps happening. Previously, even though we booked a double room, the hotel gave us a twin room with two single beds. We complained at that time, and we were told that we needed to book a double room to avoid this problem in the future. But yesterday the same thing happened again. We booked a double room, yet we were given a twin room with two single beds pushed together. Before going to the room, we asked the receptionist, but he said there were no other rooms available. This was very disappointing and completely unacceptable. If the hotel cannot provide proper double rooms with double beds, they should not let guests book them. It feels misleading and like a waste of money, especially for loyal customers like us. The middle-aged man at reception was also behaving very poorly. He didn’t even apologise for the inconvenience. What kind of customer service is that? When people choose to stay at your hotel, your staff should treat them with respect and provide proper service—not act in a ridiculous manner.

Good points. Close to transport Shops and takeaways Reception area was clean Hotel was quiet There was a lift Bad points Only 10 tv channels Can’t use the heating/air conditioning Won’t let you book in until you provide photo ID Made us wait in reception at 11pm until someone car to book us in Room was small Only enough tea/coffee for one drink No housekeeping Mould in bathroom Mattresses were rock hard Reception team were rude and unfriendly

Staff very friendly and helpful

Air conditioning was good. The surrounding environment and shops was great.

The reception staff were very polite and helpful. With the help of Rahil the check in was smooth, fast and enjoyable. Thank you

Clean room but noisy as it’s close to the main road.

Alt virkede, sengen var færdig og ikke behageligt

Excellent hospitality and rooms clean and facilities up to the mark. Worth for money compared to other hotels.

Infested with mice

Cl

Very good value for money

Bug on the bed, toilet seat was broken and not very clean, considering the hiked price at £134 it had practically nothing about it, daylight robbery for one night, checked out early because it was actually disgusting, told the man at the front desk, he had nothing to say, no apology nothing just ignored us

Everything was good.

Very comfortable