สเตย์อินน์ ซิตี้ อัลด์เกต

Our stay was lovely apart from the bed was too soft so it wasn’t very comfortable to sleep on with my arthritis. Also the fire alarm waking us up very early (just before 8am) and was in the street cold for nearly an hour as the fire brigade could not stop it as no instructions were in the building for zones and they were failing to reach buildings manager. That was not a nice experience to the end of our stay especially as we have had to rush to catch our train home.

It was exactly as shown on the site. We were thrilled. Comments: -the lockbox was difficult to open. -The option to store our luggage before checkin/after checkout hadn’t been mentioned. Is that new?

Please avoid this accommodation at all costs. No check in details were sent prior to arrival, I had to call stood on the side of the road for them to email me the details. I was checked in to an apartment with a broken boiler. They were aware of this prior to my arrival however still allowed me to check in. An hour after I had checked in, a random man entered my apartment without warning. I found out he was from maintenance however 1. He has no ID 2. this should have been sorted or at least checked prior to my arrival 2. You should not enter someone’s accommodation after they have checked in without warning, which leads me to point 3. Especially a young woman staying on her own (which they knew about as you have to send a copy of your ID prior to check in). This left me feeling uncomfortable and on edge that anyone could let themselves into the apartment at any time without my knowledge. I did not complete my stay, and instead found alternative accommodation. I raised this with the company who run this accommodation. They did not care. Would not refund me for this, nor the boiler issue. The company is claiming they offered an upgrade. They did not, I have evidence to prove. They will not even cooperate with hotels.com, ignoring emails and phone calls. It is also not in Aldgate. The surrounding area is not very safe. No city views as advertised. Be careful. Simply, do not book.

10/16-10/20/2024 Stay: First, check-in instructions were not emailed to us ahead of the stay - we had to reach out when we got to the property and went through a long process to get checked in. When entering the building, it had an odd musty smell. Then, when we finally got into the apartment, there was a water issue in the guest bedroom and adjoining bathroom. When you stepped on the tile and flooring, water would bubble up from underneath it. There was also mold/mildew on the floorboards and doorframes, so this clearly wasn’t a new or one time issue. I immediately reported to the hotel with photos/videos and they said maintenance would come. They never did. We couldn’t use half of our rental due to the mold because I have a mold allergy and it was BAD. Maintenance never came. The hotel refused to refund any money, move us, or send maintenance. This is a true health hazard and they shouldn’t be allowed to rent out these units. Don’t stay here! I wish I could post the videos of the water, because the pictures don’t do a good job of showing all the water under the tiles.

Terrible hosts

The bathroom looks nice but nit functional. After taking the shower the whole bath floor is wet. The overall apartment is ok, but overpriced. The worst thing experienced there was the feeling that they just want to take my money. The messages received after paying are nothing but warnings how they will take my deposit (I felt like I am going to prison of some kind). I got very bad feeling receiving that kind of messages. Instead they could provide the extender for EU or US plug in (which would cost them 10e and they would win the clients over) They are however responsive and helpful.

Accommodation was excellent value for money. A lot of traffic noise and only 1 pillow each on our bed. However the whole process was great, well communicated with and easy collection of keys and access to building.

Please, i cannot stress this enough. Never book with these people/company. Atrocious experience. I am even surprised they are allowed to advertise on expedia. I am going to try to get expedia to take them off but goes to show the climate of the world we're in today.

Was ok overall - bit of a mix up with entry but quickly remedied.

I was nervous staying here after reading some of the reviews but I was happy to report no issues with staying, good communication, easy access to the property and a comfortable night. Property has great transport links, close to a bus stop and walking distance to Shadwell DLR & Overground. Would happily stay again

Clean and convenient but so hot in summer with no aircon. Room is Safe and quiet and kitchen and washer excellent. Just too hot in 31 deg heat. I asked for another fan but ot never arrived.

Le logement était propre mais plusieurs choses n'allaient pas : congélateur hors service, 1 rouleau de papier toilette, très bruyant. le logement donne sur la rue, pas de double vitrage. j'ai envoyé un mail dès le 1er jour pour informer de c es dysfonctionnements, je n'ai jamais eu de réponse. pas un appel ! rapport qualité/prix excessif !

When we booked, we knew it wasn't central, but there was very little near the property, less than we were expecting for East London, it's OK if you're prepared to walk 15-20 minutes to get tube/get to a busier area. The property is remotely managed without a reception which we didn't find out about until the day, it was not very clearly marked, this meant we had to pay to store it elsewhere. I think had we known this we wouldn't have booked. The property was clean and looked nice on a surface level, but looking more closely, there was rotting/damaged woodwork in some places and actually a lot of areas that needed some TLC. In the hallway there was a load of cables hanging from the wall which really should be boxed off. The kitchen was the least equipped I have ever seen. There was very little to use so you would be limited for cooking meals from scratch. The utensil draw consisted of a ladle and a spoon rest! Aside from that, as everything was managed by automated email, the process was straight forward, but the emails were quite aggressive and demanding, but also made little sense. Asking to create a secure account somewhere to upload you ID and then asking to send the link and the password still has me baffled! I wanted to be honest because previous reviews did not give details as to why it was bad, so this is all for context. It honestly depends on what you are looking for and expect. All in all it was an OK stay, but we wouldn't book it again.

I had read some dreadful reviews on here re this accommodation and I can only assume they were false as the place could not have been any better it met the description accurately and all the steps were in place to make our stay perfect Thanks Andy and Cheryl

This was a frustrating and upsetting experience! Myself and my friend had a last minute important businesses meeting in London and we booked what looked like luxury apartments. Not knowing London at all but having to choose what was left to book last minute, this looked good. We specifically looked for somewhere that had parking as we'd been told we'd struggle but there was train strikes on so we had no other alternative. When we arrived, there was a tiny side steet down a very dodgy estate with blockade at the bottom and double yellow lines. We contacted the advertised number to ask where we should park only to be told there was a sainsburys near by! We explained we needed parking as advertised and they said they didnt offer this. Then asked us to send photo ID of the two of us to a private email address, we did (even though when i have made bookings like this before ive never had to do this). Then we waited and contacted them numerous times explaining we had a meeting we were expected at and we wanted to just gain access so we could freshen up and get changed quickly. As it had taken over 3 hours to get to London. They said they hadn't received our details and they wouldn't give us the information we needed. This kept going on for hour. We contacted hotels.com for a refund which they are refusing, as the owner said we weren't sending tt get in, we missed our meeting and then had to drive 3 hours home. With them gaining over £100 from us and we came away with nothing!

Very nice apartment, very spacious , has all the utensils for cooking. The communication with them was very good, they always answers all my questions and explain to me how to do the check in and check out . Very happy with this place.

They are unserious and unhelpful and i would not recommend anyone to use. Those who manage the property are rude and cause distress while staying in the property. I had issues with the property and had to call them repetitively with no response or help. Again i suggest you do not book this property if you want a peaceful stay.

Your call centre is absolutely rubbish and rude and very patronising. There was a few things to before actually going in to the apartment which was unnecessary and I would have done before if my confirmation email stated it which it did not. Further more I went on to do it and I wanted some guidance and Shaun at the call centre is very rude which made me not want to stay there at all and I lost out on all my money

Id love to tell you how it was If i w

Very dirty, very bad management and thief's don't trust them they'll ask u to pay refunds deposit and take it all and the apartment was so damaged and dirty even the wardrobe and shower head are broken and they take cleaning fee from you then they take it again as double please don't trust them worst stay in hotel apartment ever you will regret