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The welcome was fine, and the room initially looked ok, but the emergency light was so bright that I could read a book with all the lights turned off, and someone had propped open the window with a wooden block, outside the window was an industrial fan. This made sleeping very difficult. Then when I went down for breakfast there was no one available, once I had been seated there was a 20 minute wait. At no point did anyone ask me how the room was or how my stay was. It seems like this would have been a great place to stay a few years ago, but now it is a bit tired and not very well run.

It was alright, I was a little disappointed that our bags were left in the open reception area, when they could maybe have been taken to the room, we had advised the hotel that we were at a wedding and that we wouldn't be able to check in until late. The bar was shut, which was also disappointing, but fine. The fire alarm went off at 6am and no one apologised for that which wasn't great. The rooms are nice but probably need refreshing. It was just okay, I think I was personally disappointed given the price.

Comfortable, clean and tidy with a central location. Variety and food lovely and staff helpful.

Chloe was very welcoming and couldn’t do enough to help.

Lovely looking room but the bathroom was dirty on arrival with clumps of hair and dirt. Lots of mold around the bottom of the shower as well which has been left for a long time. The room needed a good hoover as well and could do with a more modern TV as well as a small mini fridge. Room 7 also suffered badly from noise pollution, room directly above seemed to produce so much noise and we were also woken quite early by the beer delivery which was right outside the window. That combined with the slamming of doors outside the room really didn’t provide us with the best sleep possible. Room itself is stunning, breakfast included was lovely and the staff were ever so polite. Overall I don’t think I’d stay here again unless some improvements were made.

Very friendly and helpful service all the way through our stay. Lovely outdoors area to eat or have a drink. Very comfortable nights sleep and a great breakfast the next morning. We would absolutely use the hotel again.

I did let the staff know that our bath room had no shower gel, black long hairs on floor, only one bath towel, and the sanitary bin in bath room needed emptying!!!! Dirty cup, no coat hangers. But everything else was good x

Why do hotel designers think it is OK to have an ensuite bathroom with no door? A curtain is not an adequate replacement for a door. This was a big issue for us. Also the only seating in our room was 1 dining chair and 1 stool when there was room for something more comfortable. I don't want to have to sit on the bed, particularly at the price this hotel came in at. Everything else was very good.

Very friendly staff. Avoid room 8 it was very noisy from the road especially when the hotel was having deliveries early in the am.

One of the room's window was adjacent to a very loud kitchen extractor that was left on all night. Breakfast was great.

Convenient. Actually good room standards although the last room I had was not up to usual standard...heating poor (mid Jan, expected better) Breakfast very good ! Bar prices are high for the area. Good parking. I prefer to stay here when in Royston.

This is very much a brasserie/bar more so than a hotel. Our room was right above the bar with noise until late and the pillows were very thin. The radiator didn't work in our room and the big old-fashioned windows which would add character and charm just added to the chill. However the thick curtains did well to block out cold and light. Some nice touches (e.g. the robes, presentation of the room) and decent food, but falling short on a few more essential aspects.

Lovely hotel. We have stayed a few times. Staff very friendly and helpful. Our room was very nice. My only complaint is that our room wasn’t serviced on the Saturday, and although I was able to get tea bags etc from the bar, our cups were obviously still dirty from the morning cuppa when we returned in the evening. This slightly took the edge off the stay, but on the whole, I’ve the place.

Bedrooms cold initially radiator in main room didn’t work but was electric heater that took a while to get going. Room lovely and big. Breakfast disappointing limited, no fruit options, porridge or granola options, some boxed cereals but very limited. Cooked breakfast and coffee lovely.

Breakfast service not until 8am unfortunately. Room comfortable and all amenities required.

We enjoyed our stay, but felt it was a tad overpriced for what it was. The staff were very friendly and accommodating, and the room was clean and well presented.

unclear where reception was no bannisters on stairs safety hazard. Sash windows rattled all night need a proper blnd in bathroom net not sufficient on high street. poor breakfast ony two cereals offered and croissants looked stale. nobody aound to speak to no checkout procedure.

Comfortable but tired. Mold on bathroom walls and shower not a great impression.

Good value short term stay.

Room not as described. No bath, no coffee machine. Only 3 hangers in wardrobe. Dark and dingy but bright as day when you turn the lights off all lurid green glow. Aerial damaged and falling out of TV. Manageress rude and unhelpful as she had never had any issues before! Room not serviced you have to ask but they don't tell you when you book in. Shower soaks whole room inc toilet and paper. No heating until third night. Aircon only works on cold. Cannot understand why always fully booked