The Joiners Arms

Room tired and dark decor, no bathrobes or locally sourced treat as advertised! Noisy room above the bar. Nice location of hotel, with some lovely walks around it. Evening food very disappointing, steak small and chips covered in paprika they were barely edible! Liqueur coffee not possible as only synthetic squirty cream… not what I’d expect from a so called 5 star luxury hotel!!

The room was dark. There was 3 of us, 2 adults and an 11 year old yet only 2 glasses and 2 bottles of water. Only 2 cups. 2 English breakfast tea bags. We arrived at 2.50pm to check in to be told the rooms weren’t ready yet and to get a drink in the bar. We’d traveled for 5.5 hours so we’re happy to do this however we then seemed to be forgotten about as others checked in a matter of minutes after we’d enquired and we didn’t get a key until 3.35pm. We ate in the restaurant and expected more from we’d seen on Insta to what we got. The food was just ok. Breakfast was a let down with the buffet being left on the bar near the door . When we got to breakfast during the recommended time slot of 8.30am there was one slice of cheese and once slice of meat left… We wouldn’t be rushing back even though the location is great.

We attended a wedding and stayed in the cottage for just one night, was close to the venue clean and tidy slept six. We weren’t in it really just to sleep. The following morning had breakfast at the joiners arms which was beautiful l.

Very relaxing and comfortable stay in an inn with lots of character.

Bedroom was very comfortable food excellent

The hotel clearly didn’t have enough staff, just two people running around covering the bar, restaurant and checking people in. We attempted to check in at the specified time of 3pm and told the rooms were still not ready, we were checked in and then had to wait a further 20mins before we actually checked in, the room was nice and very well decorated just a shame about the lack of staffing resource taking the edge off the service level which is a shame.

Tremendous stay at the joiners arms. The rooms had deep pile carpet, bed and shower was incredible, my wife loved it, from start to finish. Highly recommended.

We stayed in tye tweed suite which has a hot tub in the back garden. The hot tub was not private and we had other parties looking out the window into our garden area. When we arrived at 4.45 we tried to book in for dinner and we told that we could have a table for dinner now, but apart from that they had nothing else for the evening. We had to book and drive 15 minutes to another restaurant. On our way out at 6.30 we popped into the pub for a pop and there was lots of tables not being used. Don’t understand how they couldn’t accomadate us. Car park is not outside the property. You need to walk 5 mins up the street and park in a car park which in my eyes was not safe at all. When having to walk to our car to got for food the road to the car park was pitch black. Not one street light on. The property inside was lovely, and the breakfast was Nice.

Room was nice but very very hot and uncomfortable at points during night. Breakfast was disappointing as breakfast stotties ordered and one was cold and the other was half empty. Also coffee machine was not working and it was noted to make americano but it was very watery and they wouldn’t provide a caffietere or pot of tea which they used to. Service at this point was disappointing as they noted they didn’t want to make the coffee.

The Accommodation was very good. Room was nice and spacious. Food was nice and a good quality breakfast. Shame about the parking, nice in summer with light nights but a bit dark in the winter.

The food was delicious and room very cosy. Staff were excellent.

Fantastic room with a lovely breakfast

Bedrooms very nice,however TVs need updating.you cannot park your car at the joiners arms it is a 3-400 yard walk to a car park.we arrived at 10 past 2 to check in and blankly told check in is at 3pm,even without asking our name to check if room was available.when we did check in simply directed to our room and told key in the door,which it was not. We had an evening meal in the bar area and it was simply that.nothing extraordinary,however must say the staff were excellent,very helpful,polite and hardworking but understaffed,they were ran off their feet.very well done to them. We checked out a day early on a two night booking….

Lovely spacious rooms. Loved the roll top bath in the room but the water wasn’t too hot. We had been to a wedding so came home late to find the door to hotel locked & it took 5 phone calls to get entry.

The 5 stars clearly awarded by themselves, gastro pub - I think not. Its just a pub with pub food and any pretence of class evaporates at breakfast time when families from the rest of the Newton Hall estate descend on the place to fill their lunch packs from the buffet counter... Lots of friendly staff and nice touches here and there but none of it joins up to provide a great experience.

Food lovely , rooms a little tired looking . Staff friendly quite pricey but what you would expect I suppose for a gastro pub.

Very nice breakfast I've eaten in the evenings here before (which was lovely)but this time we did a late lunch and opted for a walk to the ship along the road for a quiet drink instead.

We had a fantastic time. Loved everything room spot on. Housekeeping great. Fabulous food breakfast first class. Staff were great so helpful. Definitely be back.

We were somewhat disappointed with our stay. For the price we found our accommodation very basic. Although quaint and quietly there was a lacking in the basics l would expect from a 5* hotel. There wasn’t a mini fridge or any wine glasses in our room.

filthy mattress stained with sweat and blood ,putting a clean mattress cover over the top to disguise it is not acceptable.