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The large room was clean and the bed comfortable. The bathroom was great and the shower nice and large. The staff I encountered were all excellent and very accommodating especially at check in. I did not eat there

Lovely staff and decor, but room and bathroom were TINY and pretty uncomfortable for two people to try and stay in. Extremely noisy street outside - were woken at 5am by 2 hours of barrels being loaded into a nearby pub. No room to put a suitcase or even a kettle and pantry provisions were a bit disappointing

lift was broken but really not a drama, staff where ever friendly coffee shop and cocktails brilliant

Ideally positioned to get to attractions

Clean, nice room. Cafe has good food. We’ve stayed here in the past. It’s super convenient to Paddington Station. Not even half a block. We love the location and cozy feel of the hotel. The lift was out of order so be aware there may be stairs to navigate with your bags

The room was spotless! The location is great! The bed is comfy! The hotel is groovy and funky and cool. The room is small, like an old European hotel, with a radiator and a wonderful view. Quirky in the best possible way.

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A lovely quaint hotel fantastically located near Paddington station and Hyde Park. Perfect for our trip to Winter Wonderland. The staff were friendly, the rooms immaculately cleaned and the Victorian style bathrooms very cute. House keeping was also very good and changed our towels and made the bed. Sadly there are some cons. The lift was out of service (and from the reviews it sounds like this is a recurring problem, not a one off) and our room was located down what felt like a service passage behind the kitchen. This was made quite inconvenient when we arrived with suitcases because they had decided to stack tables and chairs in this narrow hallway for an event. So thanks for that. The “large” room is not very large, and not suitable for 2 people. There is a “wardrobe” that can hold exactly one coat, a single luggage rack, two small bed side tables and a windowsill. There are no other surfaces to put things on so the majority of our stuff ended up on the floor. We were quite sad to discover no in-room kettle. This is a basic facility provided by the worst premier inns. Instead your only option is the very expensive coffee place in the lobby. The free water bottles and refill station was a nice touch though. The room was also very cold in November, with a single pane window and a tiny radiator that did little to heat the room. Our biggest complaint by far however is that our window was located at the front of the building and there are multiple pubs next door and a

4th floor. Broken lift. All the drains in bathroom were not draining properly.

Business travelers beware: the "pay at property" option is misleading. Despite giving my company card at check-in, the hotel charged my deposit card instead. This caused problems at work, and the hotel refused to fix it. Once they charged the wrong card, they showed no concern. Be cautious if you want control over payment.

Location! Super convenient Delicious breakfast offerings. Easy in and out.

The room was spotless. The staff were extremely friendly and helpful. The location so close to Paddington Station was terrific for a newcomer to London.

Amenities

Overall great stay and friendly staff

My third stay at this hotel. Mere minutes from Paddington station.

Beautiful, clean, and near the station. Loved staying here!

Great staff, perfect room. Amazing location for getting around

Excellent location for Paddington station. Nice coffee bar in the lobby. Nice, but small, rooms.

Carpet looked like it had just had a deep clean! Staff super friendly!

Utmärkt frukost, trevlig personal och för att vara London trevligt rum