โรงแรม The Welcombe, คอลเลคชั่นพรีเมียร์ของ BW

Hotel with so much opportunity but sadly lacking the finer touches that would make it such a better experience Rooms & much of hotel are very dated but clean Staff appeared very stressed and would suggest more needed Spa could be lovely with a bit of TLC, especially the changing rooms. The relaxation area was freezing. The treatment was goof but the surroundings area let the experience down. No ekectric chargers available and this was one of the reasons I booked the hotel.

The grounds are beautiful The hotel bar & restaurant areas are pleasant - rooms are very basic although clean - the corridors are well worn but again clean The spa was pleasant although well worn like the hotel. With some TLC it could be lovely - cafe area was cold and very basic as was the spa ‘ relax area’. Very well worn changing rooms with no locks on changing lockers The massage however was very good. Breakfast was of good quality, we ordered a prosecco afternoon tea for 4pm, we asked 3 people when it would be served - it eventually turned up at 4.50pm - very basic -2 squares of dried up cake 2 pieces of some kind of dry tart?! 2 dry scones and a few sandwiches- one tea cup between 2? no prosecco! I did raise it and the restaurant manager told me I had received a ‘ spa tea’ in error ( although I was sat in restaurant?!) and took away top tear of cake only to bring back the same with a few strawberries placed on top ?! Again a real shame as it could have been lovely in a nice setting. The reception staff appeared highly stressed, they were trying their best but it appeared they were short staffed No electric car chargers worked and this was one of the reasons we chose the hotel

Fine

Tremendous building Super friendly staff Highly recommend

Great staff and service

Really lovely setting and great views across the Avon Valley

Excellent

Yes,had a good time,but bar was disappointing,the bar man was over charging everyone,and rounding prices up,2 pints off shandy and 1 pint off cider cost 20.00 pound... No change given back, definitely wrong prices,being told to different customers..

The room was filthy. The shower curtain was covered in scum, and there were hair shavings on the bathroom floor from a stay prior to ours. Also we were placed at the very back up the hotel down three flights of steps. Since we traveled from the US for an extended amount of time we had multiple pieces of luggage. We ultimately left several bags in the car as lugging them down 4 hallways and down 3 flights of steps (which means up 3 flights on the way out) was not feasible. At checkout, the lady in the office saw me standing there yet I had to call to her twice for her to come and check me out. I would avoid this place at all costs.

We only have the best times here at the Welcolmbe. This time I brought my whole family to celebrate my 50th birthday. Had a wonderful time as always Thank you 🙏

It was an extremely relaxing stay, property has a calming environment. We came from Bath and the drive in was easy. Could be rather inaccessible by public transport. Spa looked great, unfortunately we did not bring our swim wear, will be prepared the next time. Will be back at this property.

Sarah on front desk was amazing - super helpful, friendly and nothing was too much trouble! Room was spacious - beds a little squeaky and walls thin (could hear full convos next door) but wasn’t for long. Little issue with TV not turning off with remote so used wall plug. Bathroom towels were fabulous - amazing size! Loved them. Spa and facilities were a lovely addition.

Breakfast was clearly labeled with allergens and the staff were very attentive. The leisure centre had 2 key features out of action (hot tub and foot spas) which we were not notified about. This was a leisure trip and the leisure facilities were part of the reason we chose the hotel so this aspect was disappointing

All round excellent, immaculate condition, friendly staff, good food.

Staff very friendly hotel and room spotless and breakfast was excellent

The hotel is lovely but the room needed modernising. There were not enough towels and tea and coffee were not topped up. Spa was excellent although pool could have been warmer. Outdoor spa was perfect. Grounds are beautiful and the breakfast was excellent and served in a wonderful room with old panelling. All decorated for Christina’s. 5 minutes by car to Stratford.

Fantastic room

Nice large room and very quiet

Great value for money, lovely location, clean room and comfy bed. Some parts a little tired.

Great accommodation,three of us stayed in an apartment. Very warm and comfortable with all the facilities you would expect. Beds very comfortable too.