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We had a great stay! The hotel staff were helpful and very accomodating. Our room was lovely and very clean. We had breakfast there 3 mornings and it was very good. We travelled by train and it was an easy walk from the train station. We would certainly stay here again.

Notre séjour s'est bien passé. Le personnel était très accueillant. La chambre était correcte. seule la salle de bain mériterait d'être refaite.

A truly lovely hotel although looking a little worn. The staff are fantastic and very helpful.

Great city centre venue friendly and efficient checkout with secure parking offered for our 2 motorcycles

Très bon accueil, chambre très agréable, propre, calme et bien équipée.

Lovely building, beautifully renovated, with an excellent restauran.

In the old city section of Arras. A short walk from Place des Heros town square. Private parking area is tight but workable. You will be directed to your specific parking place by the front desk staff. You might need another set of eyes to help you get out of your spot, but it works. We ate at restaurants on the town square. The spring weather was warm and sunny, and the square was packed and buzzing with happy voices. Very cool spot to have visited. Extensively restored following WW1.

Arrived down a side street to the hotel and welcomed. The room was nice, but stained carpet in the room and down the stairs to the main door. Good morning 6.55am wake up call by a dump truck & excavator directly outside our window. This is obviously major renovations by the hotel right next door and should have been mentioned when booking. Not a good start to our day. Breakfast was included so cant complain too much, but scrambled eggs tasted like they were mixed with potato, the pan for boiling your own eggs was half way, so could not cook properly, the bacon was majority fat. sausages passable, But the rest ham, cheese, ect was good. I mentioned the early building works, as they could have mentioned it and offered another room away from the building works as not busy. But just said its not their faul, but said they would not charge the €10 parking fee which was nice but did not cover the early disturbance making us get up and leave early. Plus did not appreiciate the Not our fault ( explain before when you know they are ongoing works ). Sorry wont be back

Hotelkamer charme is deels gerenoveerd. Hopelijk volgt een volledige renovatie in de toekomst waaronder de ramen, een airco. Een haardroger ontbrak, een kluis en stoomstrijkmachientje waren dan wél aanwezig. Personeel vriendelijk.

Quaint and terrific property

The staff was excellent as well as a great location. The building itself is tired but that’s okay.

Pleasant staff and excellent breakfast but restaurant for the evening disappointing. Central location was good as was ability to park. I

Personnel à l’écoute et disponible,chambre propre ,petit dej bien achalandé ,calme et sérénité sont au rdv

Staff were very helpful and polite. We didn’t eat in the hotel. Coffee/tea/glasses etc could have been better but in general we would recommend the hotel

Nice room, friendly efficient staff, lovely food and wine list. Bed to firm for us.

The hotel was perfectly sited for exploring Arras, and parking was good. Our room was a little dated but functional. The disappointment was the food, not what we expected from a 4* hotel calling itself gourmet. I had the fixed-price menu. The meat was good, but the same salad appeared on both courses, rather than other vegetables. From the a la carte, the starter scallops were fine themselves, but floating in an unidentifiable watery liquid. The veal course - the veal had obviously been cooked much earlier, then sliced up and reheated. Altogether a disappointing meal, not worth the money. Fortunately the wine was good!

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Hôtel bien situé

Lovely place to stay! Room and bathroom were clean and spacious. Parking is reasonably priced and secure. Staff are very friendly, helpful and welcoming. Will most likely return next year :)

Good base to explore Arras. Central location and easy to get to by car.