โรงแรมเมอร์เคียว ปารีส รัวซี-ชาร์ล เดอ โกล

The hotel was lovely itself, close to the airport. Unfortunately I didn’t realize how far we were from all the attractions.

easy to find and good food

Hôtel agréable

Excellent

Okay for a one night stay before flying home, but just barely. The room desperately needed a deep clean. The coffee maker’s water tank was disgusting. The elevators would bounce a little and jerk before opening. Kind and helpful staff.

Stanze non nuovissime, ma ben tenute, pulite e spaziose. Nella prima camera che mi hanno assegnato nel bagno c’era una curiosa vasca con doccia con il vetro che pero’ ripara la parte dove non serve. Alla mia richiesta le ragazze della reception sono state gentilissime e mi hanno subito cambiato stanza dove la doccia era “normale”. Ristorante con parecchia varietà di scelta e prezzi normali. Personale disponibile e molto cortese! A due passi dal centro di Roissy e 15-20 min a piedi dal C.C. aeroville

Shampoo / Conditioner/ body wash was in the same bottle…it would better to have a separate bottle for each

Upon getting to our room, I realized right away it wasn’t what I’d booked and that the AC was out of order. Immediately went to speak to the front desk where agents weren’t very friendly. No one came to look at the AC, though a fan was offered and I was rebuffed when I asked for a double bed rather than 2 twins crammed together since that was what I’d paid for and what was stated on my reservation. Later, when going to the restaurant for dinner, the service was unfriendly. They were having an IT issue in the kitchen. Understandably, they were functioning as best they could but our order took a very long time and our appetizer never arrived. It was removed from the bill thankfully

I was completely underwhelmed. For a hotel with such high ratings, I was surprised how old and bare the room was. There was a dirty smudge on the mostly bare walls. There were no USB outlets for charging devices. Bathroom tile and carpet were very dated. There was no coffee maker in the room and very little furniture. There were a couple bags of herbal tea and kettle. A small window overlooking the roof of the building gave the non-existant atmosphere nothing to add to. There was nothing in the way of amenties. Soap dispenser in the shower and by the sink but no shampoo or any other toiletry items. Surprisingly, for an airport hotel, there was no complimentary airport shuttle. For 5 euro, I paid for a shuttle ride to the airport, but would only make one terminal stop. I took another 20 minutes for me to get to my terminal.

Great property for a short stay! Clean, comfortable and will stay again...

Comfortable, large affordable room. Great communal areas!

Clean hotel. But there was a £5 per person charge for the shuttle.

Cannot check in they say cannot find booking

Service at the bar was terrible and food was not very good

Hôtel dans son jus, mais les chambres son spacieuses et propres.

Personnel d'accueil très agréable. La chambre est grande, la literie mériterait d'être changer, il y a juste deux oreillers un peu fin. Ils demandent si on souhaite le ménage tous les jours ou non, si non, le coût est reversé a une association.

The only issue I had was the Ac unit was not working in my room and that is a major issue

Après un long voyage rien de tel que de se reposer dans une chambre propre, grande et confortable ! Le personnel est également très sympathique et le restaurant de très bonne qualité !

Hotel itself was nice. Reception personnel was rude and they misguided us on the shuttle to the airport. I clearly asked if it went direct to airport or made stops and they said direct. But it stopped several times drop off was not at airport but at train station which was quite a walk to airport and this made us lose 30 minutes of valuable time.

I expected free transfers to and from the airport. Then I received an email telling me it would cost 5 euros but with a warning that I may not be able to trust providing my credit card number. So I ended up spending $17 for an Uber to get to the hotel. Fortunately the receptionist st the hotel sold me a ticket for my morning transfer which was 7.88 Euros. Other guests said they experienced the same. The hotel was a bit worn, the hall carpets were not clean and the room did not have a refrigerator which I needed for my medication. After this I will deal directly with hotels so I know what is really offered. The receptionists st night and in the morning were very helpful and there were no bedbugs.