Premiere Classe Bethune - Fouquières Les Béthune

BON RAPPORT QUALITE PRIX PERSONNEL TRES AGRABLE ET TRES ACCUEILLANT

Personne à l'accueil très souriante et agréable. Chambre propre mais odeur de tabac froid et dessus de lit présentant un trou brûlure de cigarettes... Hôtel bien situé

Bien, à un prix raisonnable.

Dirty and noisy residents

Beware there are two hotels on-site. The reception booked me into the wrong hotel. I should have been next door in the Premiere Class instead of the Campanile. Albeit they couldn’t find me on their system they checked me in. I was booked in for 2 nights. They made me move to the correct hotel bit said i had to pay for the night i stayed in the wrong hotel. Ended up paying for 3 nights. The Manager who runs both hotels refused to understand and said i had to pay. She wouldn’t give me the Customer Service number, refused to accept responsibility for her staff member checking me into the wrong hotel and i was sent packing. Didn’t stay the second night as the situation was very uncomfortable albeit i was charged for it and the Manager offered me no refund. Shame on Campanile and Premiere Classe. Checked in to B&B Hotels in the end which is streets ahead. Do not stay- building needs updating and stains on duvets. Just a horrible experience overall.

Séjour agréable.

Un petit bémol, entendons un bruit de fond a cause de l'autoroute qui passe juste à côté de l'hotel

Basic motel within a couple of minutes drive of the autoroute. Friendly staff. Decent bed. Bathroom a bit cramped, but clean. Big TV on the wall. Excellent car park. Supermarket within a 5 minute walk. McDonald’s and another restaurant close by. Very good value for money.

Mon séjour a été convenable. Dérangé par des éclats de voix qui provenaient du parking, tout est redevenu normal. Les employées de l'établissement accueillantes. N'hésitent pas à maintenir le bon fonctionnement de l' hôtel.

Good for a stop over but hot and air con broken

I have stayed at Première Classe hotels in multiple places before, so thought I knew what to expect. Unfortunately, this stay has put me off considering them again. We arrived after reception hours, which is fine as I knew we would be able to use the automated check-in terminal to get our room keycards. This initially went well. However, the keycard did not release the bedroom door. In case it was a problem with that particular keycard, I got a second one from the automated terminal. But neither worked. There was a notice by the door for reception stating that for any keycard-related issues, guests should ask at the Campanile next door - but while the man on duty there was pleasant, he said he couldn't help me and had to call up the Première Classe staff member to get assistance before sending me back there. When I did see a PC person she was helpful and sorted the keycards out quickly - but this whole process had taken more than 20 minutes (late at night). When we got into the bedroom, it was apparent that the room we had been allocated (72) was not in regular use and was not well cared for. There had been a massive spider's web across the doorway, and once inside the room we discovered that there were no towels (I waited until morning to fix this). Unfortunately, all these issues combined to mean our simple 8-9 hour overnight stop lasted more than 10 hours, with not enough actual sleep. The bed itself was comfortable, although an additional pillow would have helped.

Le lit était vraiment très bien.

Très bon accueil Le seul hic, l’hôtel est difficile d’accès, petite route pas éclairée et dur à trouver surtout la nuit

We wanted somewhere to stay for 8 hours or so on a trip further south. It was fiiiiiine however there was an overpowering smell of cigarette smoke in the room. The sheets were clean. However the blanket had a cigarette burn in it. It was relatively quiet, but before 10pm lots of people out playing music and smoking on the balconies. If you have money, I'd stay somewhere else. Otherwise, lower your expectations and you may be delightfilly surprised!

Personnel au top.

très bien. Chambre très conçue. Très propre Rien à dire

Très bon nuit passé avec très tarif intéressant très calme et le personnel très agréable

Great location ...big secure car park

le chauffage ne fonctionnait pas, il y avait des trous dans la couette nous avons eu super froid les personnes à côté de nous faisait que crier toute la nuit. Nous avons presque pas fermé l’œil de la nuit je trouve ça décevant la lampe de chevet était marron tellement qu’il y avait de la saleté. Les rideaux étaient tout froissée. Je regrette d’avoir été dans cet hôtel, j’aimerais un remboursement

c'était fantastique et surtout personnel et tranquillité