แกรนด์เอลีเซ ฮัมบวร์ก

Ein sehr gutes Hotelfür den Preis.

Unfortunately, my recent experience was very disappointing and not what I would expect from a five-star hotel. I have stayed here several times before and always been happy. This time, I accidentally made two reservations for the same night. Before arrival, I called the hotel to explain the mistake and was told to contact Hotels.com, as I had booked through them. Hotels.com then told me that the hotel had refused to cancel the second reservation.Upon arrival, I explained the situation again at reception. The staff member said he would speak with his supervisor and call me back. He never did. At check-out, I was told I would be charged 90% of the second room, despite never staying in or using it. I spoke with several managers to resolve the issue. One manager was extremely rude and even threatened to call the police if I did not pay. I ultimately agreed to pay 50% simply to resolve the situation. I then spoke with the General Manager, who was calm and professional. He said he would look into the matter and arrange a refund if it was confirmed that I had informed the hotel at check-in. Unfortunately, he never got back to me and nothing was done.I understand that booking policies exist, but I expected a five-star hotel to show some understanding when an honest mistake is explained before arrival and again at check-in. The lack of communication and the way I was treated were extremely disappointing. As a returning guest, this experience has changed my opinion of the hotel.

Det var et klasse ophold. Mega sødt og imødekommende personale. Der var ekskremt rent og vedholdt

Flot sted og virkelig venligt personale.

Freundliches Personal, schöne und saubere Zimmer. Sehr ruhig. Gute Lage, S- und U-Bahn sind schnell erreichbar.

Very large hotel. Staff friendly, but friendliness of front desk people seemed forced rather than genuine. The hotel seemed very well-staffed (there are plenty of staff around). Beautiful, but small, swimming pool. Even smaller workout room. My room was spacious and very comfortable. A/C worked well and room was quiet and well equipped. A 5-min walk to the Dammtor station, from which one can easily reach the Hauptbahnhof. Short walk to lovely park along the water, too.

Me gustó mucho el hotel, muy bien ubicado y las habitaciones muy amplias! El personal muy amable :)

Fantastiskt Hotell och personal!

Faciliteter - rigtige gode faciliteter - manglede oversigt eller beskrivelse ved ankomst.

Nice hotel all in all. One thing to point out though: They need more staff in the breakfeast area to handle omelet and fries eggs. We were there for two nights, not busy in the breakfeast area at all, even though my wife and I skiped having any eggs as the line was too long. One woman to serve all needs for omelets and fries eggs is just stupid. I don’t like want to stand in line for 15 minutes to get a fries egg in a 5 star hotel.

Allt var fantastiskt bra för oss, ända negativa var väl kostnad man tog ut extra på 2300 kr för parkering och frukost för två efter att ha tillbringat 36 timmar på hotellet. Känns konstigt att betala totalt 5000kr för två dygn allt som allt och prislappen låg på 2300 från start.

Super dejligt hotel, ikke sidste gang jeg var der. Alt var helt i top! Dejlig morgenmad, lækkert spa, fantastisk seng og værelse og super sød personale. Kan varmt anbefales

Virkelig et lækkert sted, med kæmpe værelser og dejligt afslappende. Ingen støj og det tog 20 min at gå ind til centrum. Klart et besøg værd🌟

Nydelig hotell, virkelig luksusfølelse kommer absolutt til å returnere. Eneste aberet er ganske kaldt vann i bassenget.

Very big Hotel. One night was ok.

Personale og rengøring var god. Men synes at det ikke var i orden med saunaen at man må gå nøgne rund, hvor der er familie til stede. Og 5 stjerners hotel men parkering kostede penge. Og at de krævede 400 € depositum for 2 børn og 2 voksne.

Det er 2. gang vi er på hotellet og det har været en god oplevelse begge gange. Højt niveau af service og dejlige omgivelser

Fantastisk hotel med god bar og lækre restauranter.

Super fint hotel dejlig spa

Sehr schönes gepflegtes Hotel! Auffallend freundliches Personal!!! Große Zimmer! Großzügiger Pool! Ein Frühstücksbuffet,das keine Wünsche offen lässt. Wir haben uns sehr 2ohl gefühlt!