Island Shangri La Hong Kong

the check-in time is too late

Excellent service

The hotel was immaculate. The staff incredibly attentive. Easy to move around between the mall and hotel. The only negative was that food in the hotel was extremely overpriced.

Wonderful hotel to stay in, one of the best. The newly renovated rooms are perfect for a sound nights sleep. I loved the extra refrigerator draw to put non bar purchases. Nicole who checked us in provided wonderful service, so friendly.The only down sides were waiting for elevators and the line to get in for breakfast buffet in the morning. I would definitely stay again.

Property is compact and ageing. Staff is a mixture of nice and not so.

Kind

The check - in and check - out lines were one queue , and there were a lot of people in line . However , only three counters were open , and the processing was extremely slow . I almost missed my ship .

大堂前台有一位名叫Nicoal的职员，入住服务提供很详细的信息，包括注册会员有福利，笑容很好，觉得五星级的酒店很温暖。下次还会再来入住香格里拉

The room i stayed was recently renovated and it is clean with all the needed toiletries provided. The room has an amazing view facing the harbour. Fruits were provided in the room and ecen chocolates on a particular day! It is connected to the hotel and the MTR so it is very accessible to move around.

Very good!

Everything about this hotel is great! The staff is professional and friendly, the room with the harbor view is gorgeous, the buffet breakfast is excellent! Definitely will recommend to anyone who want to visit Hong Kong!

I am happy with my stay here because of the very welcoming, helpful and polite staff. The food is great too by the way.

I was so expressed with every aspect of my stay at Island Shangri-La. First, the staff are incredibly friendly and helpful. Sam at the front desk gave me a smooth check-in, which was particularly appreciated after a very long flight to Hong Kong. Tom at the bells desk offered great advice from where to get some yummy dim sum to where to get a men's haircut close by. The room was spacious, clean, and comfortable. The shower amenities were great. The hotel has some nice restaurants too if you need a bite. The location is excellent, as it's connected to the Pacific Place mall that has lots of great shops and eateries. I would definitely, without hesitation, stay here again the next time I come to Hong Kong.

I like Shangrila hotels in general. This one is a bit dated. Needs a rooftop bar. Restaurants are expensive and so so. Central atrium is huge and useless. Rooms are small. Furniture and bathrooms need a redo. Lobby is poorly designed. Basically looks like a 1980’s hotel. All the more so since I just came from a cheaper suite in a brand new hotel in Macau. Night and day That said staff are pleasant and room staff are good. A pleasant stay but not very good value.

The facility is well maintained. We had the harbour view which was fantastic. Location is very convenient, just at the Central. Only suggestion is that the staff should be more friendly. Some of the staff is not smilling and very cold.

The Shangri-La never disappoints. Highly encourage a harbour view room to watch the lights in the evening and have the most stunning view to wake up to. The concierge—particularly Claude—was incredibly helpful with planning.

One of the best hotels I've stayed in

Great location. Room size is great.

Island Shangri-la has great access to public transportation if you want to explorer Hong Kong. They are located by 2 malls so shopping and dining isn’t an issue. Summer Place was great and has a Michelin Star to prove it. Sarah Wong was wonderful when there was an issue with the blinds. She helped us move to a different room. I highly recommend Island Shangri-La

This is a beautiful hotel with a superlative level of service, professionalism and attentiveness from all the staff we met, from the airport limousine service to checkout. Could not recommend highly enough.