โฮเทล รอยัล ออร์บิท

What a horrible hotel. I called the hotel, asked them about availability. They confirmed that the room is available. I then booked the hotel from expedia. My parents reached the hotel at 3 AM and the reception said that the hotel is sold out and they don't accept expedia booking. Why would you list the hotel on expedia and accept a booking if you don't work with them!! How am I supposed to know this. They left my parents stranded at 3AM. Didn't return payment either. DO NOT EVER BOOK from here. I repeat DO NOT BOOK THIS HOTEL.