Meritas Picaddle Resort - Lonavala

Management was very poor

Dirty. No hot water.

The rooms are highly over priced compared to the service then provide. The property and the rooms are just basic. The bathtub seemed like an old broken tub, the jacuzzi switch didn't work. The shower knob turns off on its own, need to keep the knob lifted for continuous flow of water. A 2 star service with a 5 star pricing, that's all I can say.

Problem: Internet was inconsistent / missing most of the time.

The property is good. The reception communication and response is bad.

Needs pest control and appropriate supply of towels.

Location

Excellent location and amenities !!

We stayed here for 2 nights. On 1st night our AC broke. We called the maintenance and they fixed it and within 2 hours it broke again. We called maintenance and it broke again. When we asked the front desk to give us non AC rooms charges, we were told we should have requested room change. Then we were told we should have called maintenance. When we pointed out that we did call maintenance the manager took the log book to check and then call maintenance to verify our story. The Sr manager on call came in at 11 AM and then was busy on call with someone to see what they can do for us. We paid 30K for 2 rooms for 2 night. We asked for a discount considering we were with 2 children and were sleeping in non AC room in hot weather. But clearly the front staff did not care. They told us we should have asked for alternate accommodations and that it was not their job to give us alternate accommodations. We were being given 2K discount which was not acceptable considering we never got AC and that there was mold in the bathroom. The kids swimming area was unclean and green in color. The adult section was clean and treated properly after close. The wait staff was also good. I am mad at the management for treating guest so poorly and blaming them for not asking to give alternate accomodations or calling maintenance (which we clearly did).

Good stay with family

The staff was friendly but because there were few of them service wasn’t at its best. The resort was very crowded hence Restuarants were very clean & food quality was okay.

Water park access

Rooms were clean, lovely stay. Many activities available: spa, swimming pool/hot tub, water park for little kids and water slides for bigger kids, playground, huge trampoline, bike riding. Very courteous staff. Hotels.com seems to have the incorrect photos for the executive room, showing that the executive room is a suite when it is actually just a regular room, so we were confused when we checked in. The hotel staff was so kind and gave us the suite room that was advertised in the app for no extra cost. Areas for improvement: The food was underwhelming, and the mattresses and pillows were not the most comfortable, and they needed more poolside chairs. Overall, it was a great stay.

The stay was good. But the rooms do need repair. Example: there was a small hole in the bath tub which was oozing out dirt, so we could not enjoy the bubble bath. The balcony door lock was broken and that didn't feel safe at all.

very good property in the heart of city. water park was cherry of the trip

The pictures shared on Expedia

I loved the room and the view. Barring a few minor issues, my stay was amazing. My primary purpose for this holiday was relaxation and that was achieved in spades. The food was awesome. The few issues (as mentioned above) were maintenance issues, like the key card didn't work immediately, the tv had problems, the door handle inside the room was broken. But these really were minor issues and we're sorted out immediately by the staff. They also told me that the problems were due to the fact that the room had been inoperative for almost six months. All in all I had the most amazing time at the resort. Absolute kudos to the staff for their wonderful service all while ensuring that cleanliness, sanitization and all norms for this pandemic were maintained!!!!

ok but the staff lack customer friendly ness when we child in girl was superb but the guy with her was trying to act smart.also the breakfast on Sunday had lot of variety but on Monday very few as thr crowd was less they cannot prepare things on the basis of business as the rate of Htl does not change Monday.the staff have no expression on their face .this needs to improve .

Very central location and staff is very friendly and courteous. Room service and food is excellent.Great value for the money spent.

Spa Facilities not available most other properties