Novotel Kolkata Hotel & Residences Hotel

Hotel not far from hotel, near many shopping mall and water park

Great place! Hotel is nice, clean and well located. Staff was amazing!

My stay was good & felt safe throughout

Good property to stays, will stay again

The hotel is no more any good . Room facilities are wearing out .. hotel staff in buffet doesn’t care at all whether it’s busy or not .. they make you wait long or just forget the order .. expensive hotel with poor service in all !!!

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Lounge acces with free drinks and food between 18:00and 20:00 is absolutely great. I booked the hoyel because it has swimmingpool but unfortunaty is was closed for maintance

Great property with excellent amenities and wonderful service. Breakfast had lot of options and all staff members courteous.

Untrained reception staffs , unclean plates at breakfast

Excellent property, friendly staff and convenient place to stay

The hotel staff are exceptionally well-trained, truly living up to the reputation of the Novotel brand. However, I have one point to mention. I opted for the lounge access plan, assuming it would grant access to a typical business lounge on an upper floor during the day. In reality, the plan provides complimentary access to the bar lounge on the first floor during the 6:00 PM to 8:00 PM happy hour. Since the lounge often reaches full capacity, I believe this requires clearer explanation.

Great place to stay Excellent food, great staff

Good

Property is not well maintained. Everything is older and rusty in the rooms. Nice location.

Beautiful hotel. Checked us in several hour’s early. Very friendly staff. Great chicken wings!!

It was good and felt like home. My kid liked the game zone and the swimming pool the most.

True value for money

Stay at Novotel was good. Staff very supportive

This was not our first trip to the Novotel. As a family of 5 we are looking for amenities, convenience, cleanliness, and value. And I must say that Novotel is 5 stars in all o these categories. I especially appreciate the friendliness of the staff. There is not a hotel in the world in this price range, in my humble experience, that can compare with Novotel Kolkata. We will definitely stay again.

We stayed here for 3 nights with two toddlers. Do not at all recommend if you are staying with families particularly small children. The hotel had banquets, fashion shows and marriage parties going on evert day, the noise was unbearable throughout the day. You could hear rock music and Bollywood music from the 12th floor late at night. Repeated complaints had no avail as they simply say it's a private function and they can't do anything. Basically they will neglect guests for cheap banquets. Housekeeping was almost non-existent. Asked for teaspoons (from IRD and HK) for my kid who needed medication to be fed by spoon but never received them. Was given the explanation that only disposable stirrers are provided. Rooms are small for a hotel of this stature and bathroom floors have very slippery wall tiles, who puts wall tiles on floor in a hotel is beyond my comprehension. My kid slipped and got his head. We asked for an anti skid pad and was told they don't have any. Seemed they don't even know what it is. There were couples of questionable nature frequenting the rooms, like those that you see in hourly rate kind of hotels. If you know I mean avoid this hotel at all costs if you are traveling with family. The only positives was our housekeeping staff Momin who did a decent job of cleaning the room, they should hire more staff like him who genuinely care for the guests. Breakfast is limited and not worth the price. There are much better options for your money.